You are on a sales call with a small retail chain. The IT director asks you why they should invest in the Cisco SMB Support Assistant program when all of their products come with warranties.
How would you respond?
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Select the best answer from the choices below. |
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A. “Warranties expire after certain period and only cover you in the event of a hardware failure. The Cisco SMB Support Assistant program will provide lifetime coverage for your equipment.” |
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B. "With the Cisco SMB Support Assistant, you would receive a replacement part on the same business day. With the warranty, you have to send in the defective part first, then it could be up to 10 days or more before you receive a replacement part." |
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C. “The Cisco SMB Support Assistant program is much more than a warranty. It provides easy-to-find and easy-to-use information, helps you set up and manage the network, provides support, and covers you in the event of a hardware issue.” |
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D. “The Cisco SMB Support Assistant supplements your warranty with easy-to-use tools to help you set up and manage your network.” |
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Sorry, that answer is incorrect. The Cisco SMB Support Assistant can offer replacement parts that will be delivered on the next business day where available. (Otherwise, same day shipping applies.)
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Sorry, that answer is incorrect. The Cisco SMB Support Assistant is a renewable service, and therefore may not cover the product for its lifetime.
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Correct!
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Sorry, that answer is incorrect. The answer is partially true, but doesn’t tell the whole story.
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