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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
Introduction
Overview
Supported Products
Program Components
Decision Process
Overcoming Objections
Interactive Exercise
Review
Summary
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 10: Cisco SMB Support Assistant

Supported Products

Because SMB customers have specific needs, Cisco has targeted a set of products for this market. The Cisco SMB Support Assistant program supports these products:

  Switches
  SOHO Routers
  Routers
  Firewall
  Wireless Products
  Voice Products

As new SMB products are released, the Cisco SMB Support Assistant program will grow to support them.

An updated list of Cisco SMB Support Assistant programs can be found at: http://www.cisco.com/en/US/products/ps6193/serv_datasheets_list.html

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