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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
Introduction
Overview
Supported Products
Program Components
Decision Process
Overcoming Objections
Interactive Exercise
Review
Summary
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 10: Cisco SMB Support Assistant

Deciding whether the Cisco SMB Support Assistant program is right for your customer.

There are a number of considerations you should keep in mind when consulting with your customer on the services that are available. When speaking with your SMB customers, make sure to ask questions to help you understand the needs of their business.

In the following pages, we will discuss questions you can ask that will help you uncover whether Cisco SMB Support Assistant is the right solution for your customer.

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