SMB TAC Engineer Support

Through Cisco SMB Support Assistant, customers can open a service request at any time, 24 hours a day, 7 days a week.

A Support Engineer will respond by phone or email within one business day of the service request (during normal business hours), and will work with the customer to resolve the issue. These support engineers will provide the same high quality, award-winning service that enterprise customers receive.

If the issue can be traced back to the failure of covered equipment, the Support Engineer will send a replacement part that same day if possible.