Module 10: Cisco SMB Support Assistant

Interactive Exercise

Now that you have had a chance to learn about the benefits and features available to your customers through the Cisco SMB Support Assistant program, it is time to apply the information you have learned in a real-life scenario.

The remainder of this module contains examples that describe real-life situations that you could encounter as an employee of your company.

Once you have read each scenario, you are going to be asked to make a selection from a list of possible ways that you could react to the situation.

Each option leads to a different outcome. In some outcomes, you could end up with an unsatisfied customer.

The objective of this exercise is to use the knowledge of the four key technical support service features of the Cisco SMB Support Assistant program to sell the program to your customer.

Note: To navigate within the interactive exercise, you must select a response from a list of options that displays at the bottom of each page.

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