Interactive Exercise

You've just arrived at your desk after having attended your weekly sales meeting. As you sit down in front of your computer, you realize that you have a voicemail message. You pick it up.

“Hey, it's Jim. I hope you're having a good day. But if you're not, I have some good news for you. You know that warehouse expansion we were talking about? We're going forward with that. I'd like to talk to you as soon as possible about what we're going to need. Call me back.”

You tap your pen against the desk in thought for a moment. Jim's been a long-time customer, but has never bought services from you before. He's always complained that they're too expensive.

Now that you can offer the Cisco SMB Support Assistant, you wonder if he'll change his mind.

You pick up the phone and give Jim a call. He asks you if you can meet him toward the end of the day to talk through the details. You agree.