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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
Introduction
Overview
Supported Products
Program Components
Decision Process
Overcoming Objections
Interactive Exercise
Review
Summary
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 10: Cisco SMB Support Assistant

Deciding whether the Cisco SMB Support Assistant program is right for your customer.

Are the products your customer is purchasing covered under the Cisco SMB Support Assistant program?

Review the supported products page. Are the products the customer is purchasing covered under the SMB Support Assistant program? If not, the customer may want to consider SMARTnet.

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