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Module 10: Cisco SMB Support Assistant
Review Questions
A customer of yours calls you about some networking issues they’re having. They didn’t buy service before, but this is the first chance you’ve had to bring up Cisco SMB Support Assistant. In your conversation, the customer asks you the purpose of the Cisco SMB Support Assistant Client.
How would you respond?
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Select the best answer from the choices below. |
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A. “The Cisco SMB Support Assistant client is a program that connects to the web and provides you with the latest support information about any of the Cisco SMB supported products you have on your network.” |
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B. “The Cisco SMB Support Assistant client is an online portal that allows you to view technical and support information written in easy-to-understand language.” |
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C. “The Cisco SMB Support Assistant client is a networking administration tool that sits on your desktop. With it, you can set up and manage your network. |
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D. “The Cisco SMB Support Assistant client is a program that sits on your computers. From it, you can set up new hardware, manage your network, perform common tasks such as password resets or IP address changes, and get support information or assistance.” |
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Correct!
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Sorry, that answer is incorrect. Although the client can connect to the web and provide the latest support information, there are other advantages of the client.
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Sorry, that answer is incorrect. The client does provide technical information in easy-to-understand language. However, there are other important features of the client.
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Sorry, that answer is incorrect. Network management is only one of the features of the client.
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