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Module 4: Technical Assistance
Review Questions
You are speaking with your customer about the benefits of the Cisco TAC when
they tell you, “We already have an IT staff that is capable
of handling our issues. Besides, if there is a problem, we can always
call the Cisco TAC and receive the same assistance as if we had
a service contract.”
You respond by saying:
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Select the best answer from the choices below. |
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A. |
“If you are prepared
to incur the time and materials charges associated with each
call to the Cisco TAC, then you could just call on an as needed
basis to receive the same technical assistance.” |
| |
B. |
“When you call the Cisco
TAC without a service contract, not only do you incur time and
materials charges, but you also are given a lower priority in
the queue, leading to longer response times. Can you afford
extended network downtime?” |
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C. |
“I completely understand your position. If there does come a
time when you need technical assistance, you could just use
the Cisco TAC website.” |
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D. |
“Without a service contract, you
are unable to receive any assistance from the Cisco TAC. You
must have a service contract to call the Cisco TAC or use the
Cisco TAC website.” |
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