Getting Started with Cisco Customer Response Applications 3.0(1)
Cisco CRA 2.x to 3.0 Profile Conversion

Table of Contents

Cisco CRA 2.x to 3.0 Profile Conversion

Cisco CRA 2.x to 3.0 Profile Conversion


If you are converting Cisco Customer Response Applications (CRA) 2.x to 3.0 and want to maintain existing profile information, you must use the LDAP conversion tool to convert configuration and Repository profiles.

To convert configuration and Repository profiles to Cisco CRA 3.0, perform the following procedure.

Procedure

Step 1   Open a DOS console and go to the directory where CRA 3.0 was installed.

For example, if CRA 3.0 is installed in C:\Program Files\wfavvid\, enter the following command in the DOS prompt:

C:\>cd "\Program Files\wfavvid\"

and press Enter.

The directory changes to the Program Files\wfavvid directory.

Step 2   Run the convert.bat file by entering the following command:

C:\>convert.bat

and press Enter.

You are prompted for the 2.x profile name that you want to convert and the LDAP directory server where the profile is located.

Step 3   Accept default values, or enter your own values, and then press Enter.

A warning prompt appears.

Step 4   If the CRA 3.0 LDAP schemas have been installed on the servers, enter y; if the CRA 3.0 LDAP schemas have not been installed on the servers, enter n.


Note    If a 3.0 upgrade or install has been done, the schema is assumed to be the 3.0 LDAP schema. If the LDAP servers do not have the CRA 3.0 LDAP schemas installed, conversion will fail.

Conversion begins.

Step 5   During the conversion, perform the following procedures as necessary:

  • If you have previously upgraded CRA 2.0 to 2.1/2.2, the system will still have 2.0 profiles. When you run the conversion tool, it will allow you to use the 2.0 profiles which results in overwriting the 2.1/2.2 profiles.
  • If you have CRA 2.x data, you will be prompted to convert this data as shown.
  • If you have applications with the same name created for CRA 2.1/2.2 in the same profile, you will be asked whether or not you would like to overwrite these applications with old 2.0 applications.

If you enter yes (y), you will lose all 2.1/2.2 applications with the same name. If you enter no (n), 2.0 applications will be discarded.

  • For Busy/RNA (Ring No Answer) applications created in CRA 2.x, you will be prompted to enter a name for each application.

Enter a unique application name or press Enter to accept a default name created by the conversion tool.

  • If you have CRA 2.x with Intelligent Agent Queueing (IAQ), you may have previous IAQ data stored in your LDAP server. If this is the case, you will be asked to convert this data to 3.0. All IAQ data will be moved from the LDAP server to a Database server.

Enter y to convert it or n to discard previous IAQ data.


Note    In CRA 3.0, IAQ has been renamed Integrated Contact Distribution (ICD).

The conversion process is now complete. One of several prompts appears.

  • If your profile was converted successfully, you are prompted to choose whether or not you would like to keep a backup of the CRA 2.x profile.

Choose y to delete the backup profile or n if you would like to keep it.

  • If an error is encountered, it is displayed in the window. If the window scrolls by before you can read it, you can back out of the conversion and look at the conversiontool.log to analyze the error(s).
  • If the system experiences an unrecoverable error during conversion, you are prompted that an unrecoverable error occurred.

Restore back your 2.x profile when prompted. (If conversion was partially successful, you may choose to stay with the converted profile if no important data was lost.)






Note   Remember to restart the CRA Engine after conversion.