Table of Contents
PrefacePreface
This manual describes how to install and set up CiscoWorks QoS Policy Manager.
Audience
This manual is for network architects and designers, network administrators, network management consultants, and integration partners.
To use QoS Policy Manager, you should have a basic understanding of network management, TCP/IP, and the configuration of your network. You should know how to use Microsoft Windows 2000.
Conventions
This document uses the following conventions:
| Item | Convention |
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Commands and keywords |
boldface font |
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Variables for which you supply values |
italic font |
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Displayed session and system information |
screen font |
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Information you enter |
boldface screen font |
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Variables you enter |
italic screen font |
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Menu items and button names |
boldface font |
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Selecting a menu item |
Option>Network Preferences |
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Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. |
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Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. |
Related Documentation
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Note Although every effort has been made to validate the accuracy of the information in the printed and electronic documentation, you should also review the QoS Policy Manager documentation on Cisco.com for any updates. |
The following documentation is available:
PDF Files
The following PDF files are located on the QPM installation CD:
- User Guide for QoS Policy Manager
- Getting Started Guide for QoS Policy Manager
- Installation Guide for QoS Policy Manager
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Note Adobe Acrobat Reader 4.0 or later is required. |
Online Documentation
- Online help for CiscoWorks2000, Common Services, and QPM.
- In the CiscoWorks2000 desktop, select an option from the navigation tree, then click Help.
- The online help for QPM includes all the information in the QPM user guide and QPM getting started guide.
- Context-sensitive online help for QPM.
- In the QPM window, click the Help link at the top of each page.
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
Cisco documentation is available in these ways:
- Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
- Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
- Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
- Streamline business processes and improve productivity
- Resolve technical issues with online support
- Download and test software packages
- Order Cisco learning materials and merchandise
- Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquires are categorized according to the urgency of the issue:
- Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
- Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
- Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
- Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.