Cisco Enterprise Reporting

Improving customer service and increasing productivity are critical challenges for a successful contact center. Making such strategic decisions as staffing levels, contact-handling procedures, and technology investments requires that managers be armed with accurate and timely reports on contact center activity.

Cisco Reporting provides customers with enterprise-wide, real-time, and historical data to generate accurate and timely reports. Because of the flexible reporting capabilities of the software and the comprehensive nature of the information collected, managers can utilize contact center data in a manner that best supports overall business objectives -- continuing the evolution towards a true Customer Interaction Network.

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