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- Unified Contact Center Enterprise 12.5(1)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Contact Center Enterprise 12.5(2)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(1)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(2)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Contact Center Enterprise 15.0(1)
状态: 在售 | 发布日期: 28-Apr-2025
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主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 31-Mar-2026
- 18-Mar-2026
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
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产品手册和产品信息
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- Cisco Unified Contact Center Enterprise 12.5 Data Sheet
- Cisco Unified Intelligent Contact Management Enterprise 产品资料
- Cisco Unified Contact Center Enterprise 7.5
产品手册
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
生命周期终止和销售终止通知
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安全公告
公告
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
安全公告、响应和通知
- Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
- Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
问题信息通告（Field Notice）
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版本和兼容性
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
兼容性信息
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Cisco Unified Contact Center Enterprise 15.0(1)
- Release notes for Cisco Contact Center Enterprise Solutions Engineering Specials, 15.0(1) SU1/ES202603
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508
- Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
版本说明
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参考
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
技术参考
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
文档目录
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设计
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
设计指南
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安装和升级
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
- 通过安装Tomcat实用程序在UCCE上安装Tomcat
安装和升级技术说明
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1)
- Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1)
- Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
安装和升级指南
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配置
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
功能指南
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
编程指南
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
配置指南
- 配置Cisco Webex AI Agent for CCE
- 配置CCE数据库服务器上丢失的清除作业
- 使用Google Agent Assist配置CCE座席应答和呼叫记录
- 配置ECE以禁用备用参与选项
- 配置CCE虚拟代理基于语音云的连接器
- 配置CCE Virtual Assistant语音并进行故障排除
- 配置 CCE 座席应答和呼叫记录
- 配置智能许可证特定许可证保留
- 在UCCE 12.6解决方案中交换自签名证书
- 使用Dialogflow CX配置Contact Center Enterprise虚拟座席语音
- 使用Azure Cloud Integration SAML 2.0配置UCCE单点登录
- 在CVOS系统中配置CA签名的多服务器主题备用名称
- 在Contact Center Enterprise中配置安全RTP
- 在联系中心企业版中配置安全SIP信令
- 为UCCE配置协调
配置示例和技术说明
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维护和运行
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Apple Messages for Business Integration with Webex Connect User Guide (PDF - 1 MB)
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
最终用户指南
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Cisco Unified Contact Center Enterprise 12.6(2)
- 使用查询排除CCE故障
- 了解UCCE 12.5安全增强功能
维护和操作技术说明
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
维护和操作指南
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故障排除
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Applicable to Multiple Releases
Support FAQ
- 使用身份服务(IdS)排除CCE单点登录故障 — 证书管理
- 在UCCE环境中配置实时数据并对其进行故障排除
- 解决与Webex Connect集成时CCE环境中出现的常见问题
- 从CCE解决方案中的VOS服务器下载日志
- 获取完整的联系中心产品版本
- 排除CSCwk81097的Tomcat升级故障
- 使用身份服务(IdS)证书管理排除CCE单点登录故障
- 收集Windows客户端和服务器操作系统上的数据包捕获
- 解决呼叫和ECC变量问题
- 在Contact Center Enterprise环境中跟踪任务传送事件
- 在UCCE解决方案中交换自签名证书
- 了解CCE中有关CALLGUID的更改
- 在JTAPI GW中排除故障并跟踪会议代理呼叫
- 当任何其他服务正在使用ICM端口时，排除CCE故障
- 使用CCE CVP配置RONA并对其进行故障排除
故障排除技术说明
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资料
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