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思科统一联络中心企业版
Cisco Unified Contact Center Enterprise 12.5(1)
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最新安全公告
29-Mar-2022
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
17-Aug-2021
Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
04-Jun-2021
Bulletin: Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle Product Bulletin
22-Jan-2021
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
03-May-2020
Security Advisory: Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
16-Apr-2020
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
10-Feb-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
21-Feb-2019
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
文档分类
产品手册和产品信息
参考
安全公告
安装和升级
故障排除
版本和兼容性
维护和运行
设计
资料
配置
产品手册和产品信息
产品手册
Cisco Contact Center Enterprise 12.6 Data Sheet
09-Mar-2022
Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
16-Dec-2019
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Unified Contact Center Enterprise 11.0 Data Sheet
11-Sep-2015
Cisco Unified Intelligence Center 10.0 Data Sheet
04-Feb-2016
Cisco Unified Contact Center Enterprise 10.0 Data Sheet
03-Feb-2016
Cisco Unified Contact Center Enterprise 9.0 Data Sheet
15-Jan-2016
Cisco Unified Contact Center Management Portal Data Sheet
11-Aug-2014
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
Cisco Unified Contact Center Enterprise 12.5 Data Sheet
27-Jul-2020
Cisco Unified Contact Center Enterprise 7.5
29-Jul-2018
Cisco Unified Intelligent Contact Management Enterprise 产品资料
29-Jul-2018
生命周期终止和销售终止通知
最近的内容
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
25-Apr-2021
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0
25-Apr-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
01-Jun-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
20-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
30-Jul-2019
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
30-Jul-2019
查看此类型的所有文档
安全公告
公告
Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle
04-Jun-2021
Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin
04-Jun-2018
问题信息通告(Field Notice)
最近的内容
Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
29-Mar-2022
Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
17-Aug-2021
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
22-Jan-2021
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
16-Apr-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
10-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
21-Feb-2019
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
13-Dec-2018
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
29-Jun-2018
Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
20-Dec-2017
Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
13-Oct-2017
Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
12-Apr-2017
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
27-Jan-2016
查看此类型的所有文档
安全公告、响应和通知
Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
03-May-2020
Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
03-May-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
14-Nov-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
27-Sep-2016
Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
22-Jun-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
29-Jan-2016
Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
04-Dec-2015
OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
08-Oct-2015
Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
07-Oct-2015
OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
10-Jul-2015
XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
10-Jul-2015
Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
12-Jun-2015
Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
10-Mar-2015
Multiple Vulnerabilities in ntpd Affecting Cisco Products
22-Dec-2014
Cisco Unified Communications Web-based Management Vulnerability
09-Nov-2014
Vulnerabilities in Cisco Unified Contact Center Express
09-Nov-2014
GNU Bash Environment Variable Command Injection Vulnerability
26-Sep-2014
Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products
31-May-2014
版本和兼容性
兼容性信息
Cisco Unified Contact Center Enterprise 12.5(1)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)
19-Feb-2021
版本说明
Cisco Unified Contact Center Enterprise 12.5(1)
Release Notes for Unified Contact Center Enterprise, Release 12.5(1)
18-Dec-2019
参考
文档目录
Cisco Unified Contact Center Enterprise 12.5(1)
Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2)
05-May-2020
技术参考
Cisco Unified Contact Center Enterprise 12.5(1)
CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5
31-Jan-2020
Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
04-Feb-2020
Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
17-Jun-2020
CTI OS Bandwidth Calculator
01-Jul-2010
Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration
29-Jun-2011
(PDF - 886 KB)
Cisco Unified ICM ACD Supplement for Alcatel 4400
27-Jan-2011
(PDF - 597 KB)
Cisco Unified ICM ACD Supplement for Aspect Contact Server
06-May-2014
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration
18-Mar-2010
(PDF - 581 KB)
Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center
12-Aug-2015
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM)
10-Mar-2014
(PDF - 2 MB)
Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface)
25-Feb-2010
(PDF - 3 MB)
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
20-Dec-2013
(PDF - 681 KB)
Cisco Unified ICM ACD Supplement for Nortel Symposium
17-Aug-2011
(PDF - 747 KB)
Cisco Unified ICM ACD Supplement for Rockwell Spectrum
15-Apr-2011
(PDF - 1 MB)
Cisco Unified ICM Supplement for VRU Peripheral Gateway
25-Feb-2010
(PDF - 434 KB)
HDS/WebView Bandwidth Calculator
02-Nov-2007
Template Design Guide Using InfoMaker
25-Feb-2010
(PDF - 2 MB)
设计
设计指南
Cisco Unified Contact Center Enterprise 12.5(1)
Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1)
14-Feb-2020
IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1
22-Apr-2014
UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator
21-Apr-2014
安装和升级
安装和升级指南
Cisco Unified Contact Center Enterprise 12.5(1)
CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1)
06-Feb-2020
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2)
26-Jun-2020
Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1)
04-Feb-2020
Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
04-Feb-2020
安装和升级技术说明
Cisco Unified Contact Center Enterprise 12.5(1)
在CCE 12.5(1)中安装并迁移到OpenJDK
09-Feb-2022
SNMP服务重新安装
19-Jun-2013
配置
配置示例和技术说明
最近的内容
使用对话流CX配置联系中心企业虚拟座席语音
06-Jul-2022
配置NGINX代理以与代理助手解决方案集成
05-Oct-2021
配置并排除CVP网络传输故障
30-Sep-2021
配置CCE 12.5的座席应答和呼叫记录
29-Sep-2021
为思科身份服务配置身份提供程序以启用SSO
24-Aug-2021
CVOS系统中CA签名多服务器主题备用名的配置
27-Oct-2020
将Webex体验管理(WxM)延期调查与UCCE解决方案集成
15-Jul-2020
在AD FS登录页上为UCCE SSO配置自动填充用户ID
19-Jun-2019
在Cisco CCE 12.X中配置默认域名和多PG管理引擎
19-Jun-2019
配置企业聊天和电子邮件(ECE)快速链接和响应
06-Dec-2018
在UCCE上配置移动代理
27-Jun-2018
与Okta身份供应商的联系中心SSO
07-Nov-2017
在(SSO)证书和配置的统一的联络中心企业(UCCE)单个符号
30-May-2017
统一的联系中心企业(UCCE) /Customer语音门户(CVP)简单网络管理协议(SNMP)陷阱接受器工具
21-Apr-2017
ICM DBLookup功能配置示例
13-Apr-2017
查看此类型的所有文档
配置指南
Cisco Unified Contact Center Enterprise 12.5(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
09-Mar-2020
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
05-Feb-2020
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
06-Feb-2020
Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
02-Apr-2020
功能指南
Cisco Unified Contact Center Enterprise 12.5(1)
Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)
25-Jun-2020
编程指南
Cisco Unified Contact Center Enterprise 12.5(1)
CTI OS Developer Guide for Cisco Unified ICM, Release 12.5(1)
16-Feb-2020
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.5(1)
06-Feb-2020
Cisco Unified Contact Center Enterprise Developer Reference, Release 12.5(1)
07-Apr-2020
维护和运行
最终用户指南
Cisco Unified Contact Center Enterprise 12.5(1)
CTIOS Supervisor Desktop User Guide
31-Jan-2020
Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1)
30-Jan-2020
Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1)
03-Feb-2020
Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5
18-Feb-2019
Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
05-Feb-2020
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1) and 12.5(2)
07-May-2020
维护和操作指南
Cisco Unified Contact Center Enterprise 12.5(1)
Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1)
11-Jun-2020
维护和操作技术说明
了解UCCE 12.5安全增强功能
22-Apr-2020
在IOS版本15.1(2)T的欺骗预防功能
29-Jul-2010
故障排除
Support FAQ
Cisco Unified Contact Center Enterprise恢复工具的有用的跟踪设置
23-Mar-2017
UCCE FAQ :一私有回拨,当用户不应答时,如何重新计划?
14-Jun-2013
故障排除技术说明
最近的内容
UCCE解决方案中的Exchange自签名证书
14-Jul-2022
了解Cisco Contact Center解决方案中Apache Log4j漏洞的影响
14-Jan-2022
统一联系中心企业诊断门户不列出流程或服务
11-Feb-2021
故障排除UCCE Tomcat升级故障
01-Feb-2021
如何对呼叫类型执行服务级别计算
15-Nov-2020
排除Cisco UCCE Mobile Agent MTP直通问题
23-Oct-2020
使用CCE调配Google CCAI
07-Aug-2020
排除PCCE 12.x SPOG未呈现ECE小工具的故障
24-Jul-2020
如何在ICM路由器中更改队列中的最长时间值。
23-Jul-2020
Finesse第三方客户端与SSO集成
11-Jun-2020
排除PQ代理可用性和属性优先级故障
24-Apr-2020
了解CCE智能许可证代理消费
22-Apr-2020
UCCE Windows Server NIC绑定和接口指标
03-Mar-2020
诊断框架端口登录失败,错误代码为HTTP 403
12-Nov-2019
排除Cisco UCCE中的代理目标规则故障
22-Oct-2019
查看此类型的所有文档
资料
宣传册
Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System
12-May-2022
白皮书
Cisco Customer Virtual Assistant White Paper
22-Mar-2020
Work-from-Home Solution Deployment Guide White Paper
09-Jul-2020
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