Cisco Unified Contact Center Enterprise 12.5(1)
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最新安全公告
- 04-Jun-2021
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- 19-May-2020
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- 10-Feb-2020
- 04-Feb-2020
- 04-Feb-2020
- 21-Feb-2019
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产品手册和产品信息
产品手册
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
生命周期终止和销售终止通知
最新
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Centre de contact Cisco: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
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安全公告
公告
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- Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle
- Cisco Customer Contact Software Policy for Using Microsoft Security Updates on Products Deployed on a Retail Installation of Windows Operating System
- Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin
- Cisco Context Service Product Bulletin
.
问题信息通告（Field Notice）
最新
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
安全公告、响应和通知
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- Multiple Vulnerabilities in ntpd Affecting Cisco Products
- Cisco Unified Communications Web-based Management Vulnerability
- Vulnerabilities in Cisco Unified Contact Center Express
- GNU Bash Environment Variable Command Injection Vulnerability
- Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products
版本和兼容性
兼容性信息
-
- Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x)
Cisco Unified Contact Center Enterprise 12.5(1)
版本说明
- Release Notes for Unified Contact Center Enterprise, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
参考
文档目录
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
技术参考
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Releae 12.5(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
- CTI OS Bandwidth Calculator
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator
- Template Design Guide Using InfoMaker (PDF - 2 MB)
设计
设计指南
-
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
设计技术说明
安装和升级
安装和升级指南
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- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.5(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
安装和升级技术说明
- 在CCE 12.5(1)中安装并迁移到OpenJDK
Cisco Unified Contact Center Enterprise 12.5(1)
配置
配置示例和技术说明
-
- CVOS系统中CA签名多服务器主题备用名的配置
Cisco Unified Contact Center Enterprise 12.5(1)
- CIM重新处理例外队列活动的报警工作流对被映射的队列配置示例
- Cisco ICM rttest实用程序
- Configure Enterprise Chat and Email (ECE) Quick Links and Responses
- ICM DBLookup功能配置示例
- IP IVR负荷平衡-转换路由到VRU节点
- 与CM配置示例的UCCE集成
- 与Okta身份供应商的联系中心SSO
- 使用Ctitest排除IPCC代理登录问题故障
- 分配器AW SQL server消息：服务器负责人不能访问数据库在当前安全上下文下
- 在(SSO)证书和配置的统一的联络中心企业(UCCE)单个符号
- 日志记录器重新启动形成旧SNMP陷阱
- 用Certificate Authority (CA)签名的证书配置UCCE诊断的框架门廓工具的HTTPS访问
- 统一的联系中心企业(UCCE) /Customer语音门户(CVP)简单网络管理协议(SNMP)陷阱接受器工具
- 配置Cisco身份服务的标识供应商能启用SSO
- 配置自动填充在AD FS登录页的用户ID UCCE SSO的
- 配置默认域名和多PG Supervisor在Cisco CCE 12.X中
- 集成与UCCE解决方案的WebEx体验管理(WxM)延迟的调查
配置指南
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5
Cisco Unified Contact Center Enterprise 12.5(1)
功能指南
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
编程指南
维护和运行
最终用户指南
-
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release12.5(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTIOS Supervisor Desktop User Guide
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5
Cisco Unified Contact Center Enterprise 12.5(1)
维护和操作指南
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.5(1)
Cisco Unified Contact Center Enterprise 12.5(1)
维护和操作技术说明
故障排除
Support FAQ
故障排除技术说明
最新
- 统一联系中心企业诊断门户不列出流程或服务
- 故障排除UCCE Tomcat升级故障
- 如何对呼叫类型执行服务级别计算
- 排除Cisco UCCE移动代理MTP直通问题
- 使用CCE调配Google CCAI
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
- How to change Max Time in Queue value in ICM Router.
- 与SSO的精良第三方客户端集成
- 排除故障PQ座席可用性并且归因于优先级
- 在UCCE解决方案的Exchange自签名证书
- 了解CCE聪明的许可证代理程序消耗
- NIC绑定的UCCE Windows服务器和接口量度
- 排除故障诊断框架门廓登录失效与错误代码HTTP 403
- 排除故障瞄准在Cisco UCCE的代理程序规则
- 如何验证股票CUIC报告版本
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资料
