从CCE解决方案中的VOS服务器下载日志

简介

本文档介绍用于从Contact Center Enterprise(CCE)环境中的各种语音操作系统(VOS)下载日志的命令。

先决条件

要求

Cisco 建议您了解以下主题：

• 思科统一联系中心企业版(UCCE)
• 思科套装联络中心企业版(PCCE)

使用的组件

本文档中的信息基于以下软件和硬件版本：

• 思科Finesse
• 思科统一情报中心(CUIC)
• 思科实时数据
• 思科身份服务器(Id)
• 思科虚拟化语音浏览器(VVB)
• 思科云连接
• 思科客户协作平台(CCP) — 以前称为SocialMiner

本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始（默认）配置。如果您的网络处于活动状态，请确保您了解所有命令的潜在影响。

Finesse服务器

可以使用以下工具收集Finesse日志：

• 实时监控工具(RTMT)
• CLI命令
• Web 浏览器

使用RTMT

Finesse的RTMT下载链接

• https://<Finesse_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Cisco Finesse Client Logs
file get activelog /desktop/logs/clientlogs

Cisco Finesse Database
file get activelog /desktop/logs/db

Cisco Finesse Desktop Webservices
file get activelog /desktop/logs/webservices

Cisco Finesse IPPA
file get activelog /desktop/logs/fippa

Cisco Finesse Notification Service
file get activelog /desktop/logs/openfire

Cisco Finesse Realm
file get activelog /desktop/logs/realm

Cisco Finesse Tomcat
file get activelog /desktop/logs/tomcat

使用Web浏览器

Cisco Finesse客户端日志

• https://<Finesse_IP>:8445/finesse/logs/clientlogs

Cisco Finesse数据库

• https://<Finesse_IP>:8445/finesse/logs/db

Cisco Finesse桌面Web服务

• https://<Finesse_IP>:8445/finesse/logs/webservices/

思科Finesse IPPA

• https://<Finesse_IP>:8445/finesse/logs/fippa

思科Finesse通知服务

• https://<Finesse_IP>:8445/finesse/logs/openfire/

Cisco Finesse领域

• https://<Finesse_IP>:8445/finesse/logs/realm

思科Finesse Tomcat

• https://<Finesse_IP>:8445/finesse/logs/tomcat

CUIC服务器

可以使用以下工具收集CUIC日志：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

CUIC的RTMT下载链接

• 登录CUIC OAMP页面(https://<cuic-IP>/oamp/Main.jsp)并导航至：工具>>下载RTMT插件

使用CLI

Intelligence Center OAMP Service
file get activelog cuic/logs/oamp/ recurs compress

Intelligence Center Perfmon Service
file get activelog cuic/logs/perfmon/ recurs compress

Intelligence Center Reporting Service (Combined - Reporting Service & CUIC Tomcat)
file get activelog cuic/logs/ recurs compress

// Just the 'Intelligence Center Reporting Service' logs
file get activelog cuic/logs/cuic/ recurs compress

// Just the 'CUIC Tomcat' logs
file get activelog cuic/logs/cuicsrvr/ recurs compress

Intelligence Center Serviceability Service
file get activelog cuic/logs/jmx/ recurs compress

实时数据服务器

可使用以下工具收集实时数据日志：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

实时数据的RTMT下载链接：

• https://<LiveData_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

CCE Live Data ActiveMQ
file get activelog livedata/logs/livedata-activemq

CCE Live Data Cassandra Service
file get activelog livedata/logs/livedata-cassandra

CCE Live Data NGINX Service
file get activelog livedata/logs/livedata-nginx

CCE Live Data Socket.IO Service
file get activelog livedata/logs/socketio-service

CCE Live Data Storm Services
file get activelog livedata/logs/livedata-storm

CCE Live Data Web Service
file get activelog livedata/logs/livedata-web

CCE Live Data Zookeeper Service
file get activelog livedata/logs/livedata-zookeeper

LiveData (All of the above combined)
file get activelog livedata/logs/ recurs compress

IdS服务器

可以使用以下工具收集ID日志：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

IdS的RTMT下载链接

• https://<IdS_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Cisco Identity Service
file get activelog ids/log/ recurs compress

VVB服务器

VVB日志可以使用以下工具收集：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

VVB的RTMT下载链接

• 登录到VVB Administration页面(https://<vvb-IP>/appadmin/)，然后导航到Tools >> Plug-ins >> Cisco Unified Real-Time Monitoring Tool for Windows

使用CLI

Administration
file get activelog /uccx/log/MADM recurs compress

Cluster View Daemon
file get activelog /uccx/log/MCVD recurs compress

Engine
file get activelog /uccx/log/MIVR recurs compress

Database
file get activelog /uccx/log/db recurs compress
file get activelog /uccx/log/out_UccxDB*

DB Perfmon Counter Service
file get activelog /uccx/log/perfmon recurs compress

SNMP Java Adapter
file get activelog /uccx/log/out_jsadkagt*

Voice Subagent
file get activelog /uccx/log/SNMP recurs compress
file get activelog /uccx/log/out_uccxagt*

SpeechServer
file get activelog speechserver/logs/SpeechServer

云连接服务器

可以使用以下工具收集云连接日志：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

Cloud Connect的RTMT下载链接：

• https://<Cloud-Connect_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI

Refer the following document - Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222318-manage-container-services-and-collect-cl.html

CCP服务器 — 以前称为SocialMiner

CCP日志可以使用以下方式收集：

• 实时监控工具(RTMT)
• CLI命令

使用RTMT

CCP的RTMT下载链接

• 登录到CCP Administration页面(https://<ccp-IP>/administration.jsp)，然后导航到Administration >> RTMT Download

使用CLI

CCP Chat Gateway Service
file get activelog mmca/logs/ccp-chat-gateway/*

CCP Datastore Service
file get activelog mmca/logs/ccp-ds-storage/*

CCP Indexer Service
file get activelog mmca/logs/ccp-ds-indexer/*

CCP ORM Service
file get activelog mmca/logs/orm/*

CCP Public REST API
file get activelog mmca/logs/ccppublicapps/*

CCP REST API
file get activelog mmca/logs/ccpapi/*

CCP Runtime Service
file get activelog mmca/logs/runtime/*

CCP XMPP Server Service
file get activelog mmca/logs/ccp-xmpp-server/*

CCP Tomcat
file get activelog mmca/logs/tomcat/*

Webproxy日志

• file get activelog /webproxy/webproxy_cli.log
• file get activelog /webproxy/error.log
• file get activelog /webproxy/webproxy_launcher.log

file list activelog /webproxy/*

• error.log
• webproxy_cli.log
• webproxy_launcher.log

平台日志

平台Tomcat

• file get activelog tomcat/logs recurs compress

安装

• file get install system-history.log
• file get install install install_log*
• 文件列表安装/*

• file list install /* date detail（此命令列出安装目录下的文件以及日期和时间详细信息）

复制

• file get activelog cm/trace/dbl/*dbl_repl_cdr*
• file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

VOS数据包捕获 

Initiate the packet capture
utils network capture eth0 file vos-pcap count 10000000 size all
OR
utils network capture-rotate eth0 file vos-pcap count 1000000 size all [for log-rotate]

List packet captures
file list activelog platform/cli/*.cap*

Download the packet capture
file get activelog /platform/cli/vos-pcap.cap

Cisco Unified Call Manager(CUCM)和其他平台日志

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html

相关信息

CCE解决方案设计指南

PCCE 12.6(2) — 功能指南

UCCE 12.6(2) — 功能指南

技术支持和文档 - Cisco Systems