简介
本文档介绍用于从Contact Center Enterprise(CCE)环境中的各种语音操作系统(VOS)下载日志的命令。
先决条件
要求
Cisco 建议您了解以下主题:
- 思科统一联系中心企业版(UCCE)
- 思科套装联络中心企业版(PCCE)
使用的组件
本文档中的信息基于以下软件和硬件版本:
- 思科Finesse
- 思科统一情报中心(CUIC)
- 思科实时数据
- 思科身份服务器(Id)
- 思科虚拟化语音浏览器(VVB)
- 思科云连接
- 思科客户协作平台(CCP) — 以前称为SocialMiner
本文档中的信息都是基于特定实验室环境中的设备编写的。本文档中使用的所有设备最初均采用原始(默认)配置。如果您的网络处于活动状态,请确保您了解所有命令的潜在影响。
Finesse服务器
可以使用以下工具收集Finesse日志:
- 实时监控工具(RTMT)
- CLI命令
- Web 浏览器
使用RTMT
Finesse的RTMT下载链接
- https://<Finesse_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI
Cisco Finesse Client Logs
file get activelog /desktop/logs/clientlogs
Cisco Finesse Database
file get activelog /desktop/logs/db
Cisco Finesse Desktop Webservices
file get activelog /desktop/logs/webservices
Cisco Finesse IPPA
file get activelog /desktop/logs/fippa
Cisco Finesse Notification Service
file get activelog /desktop/logs/openfire
Cisco Finesse Realm
file get activelog /desktop/logs/realm
Cisco Finesse Tomcat
file get activelog /desktop/logs/tomcat
使用Web浏览器
Cisco Finesse客户端日志
- https://<Finesse_IP>:8445/finesse/logs/clientlogs
Cisco Finesse数据库
- https://<Finesse_IP>:8445/finesse/logs/db
Cisco Finesse桌面Web服务
- https://<Finesse_IP>:8445/finesse/logs/webservices/
思科Finesse IPPA
- https://<Finesse_IP>:8445/finesse/logs/fippa
思科Finesse通知服务
- https://<Finesse_IP>:8445/finesse/logs/openfire/
Cisco Finesse领域
- https://<Finesse_IP>:8445/finesse/logs/realm
思科Finesse Tomcat
- https://<Finesse_IP>:8445/finesse/logs/tomcat
CUIC服务器
可以使用以下工具收集CUIC日志:
使用RTMT
CUIC的RTMT下载链接
- 登录CUIC OAMP页面(https://<cuic-IP>/oamp/Main.jsp)并导航至:工具>>下载RTMT插件

使用CLI
Intelligence Center OAMP Service
file get activelog cuic/logs/oamp/ recurs compress
Intelligence Center Perfmon Service
file get activelog cuic/logs/perfmon/ recurs compress
Intelligence Center Reporting Service (Combined - Reporting Service & CUIC Tomcat)
file get activelog cuic/logs/ recurs compress
// Just the 'Intelligence Center Reporting Service' logs
file get activelog cuic/logs/cuic/ recurs compress
// Just the 'CUIC Tomcat' logs
file get activelog cuic/logs/cuicsrvr/ recurs compress
Intelligence Center Serviceability Service
file get activelog cuic/logs/jmx/ recurs compress
实时数据服务器
可使用以下工具收集实时数据日志:
使用RTMT
实时数据的RTMT下载链接:
- https://<LiveData_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI
CCE Live Data ActiveMQ
file get activelog livedata/logs/livedata-activemq
CCE Live Data Cassandra Service
file get activelog livedata/logs/livedata-cassandra
CCE Live Data NGINX Service
file get activelog livedata/logs/livedata-nginx
CCE Live Data Socket.IO Service
file get activelog livedata/logs/socketio-service
CCE Live Data Storm Services
file get activelog livedata/logs/livedata-storm
CCE Live Data Web Service
file get activelog livedata/logs/livedata-web
CCE Live Data Zookeeper Service
file get activelog livedata/logs/livedata-zookeeper
LiveData (All of the above combined)
file get activelog livedata/logs/ recurs compress
IdS服务器
可以使用以下工具收集ID日志:
使用RTMT
IdS的RTMT下载链接
- https://<IdS_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI
Cisco Identity Service
file get activelog ids/log/ recurs compress
VVB服务器
VVB日志可以使用以下工具收集:
使用RTMT
VVB的RTMT下载链接
- 登录到VVB Administration页面(https://<vvb-IP>/appadmin/),然后导航到Tools >> Plug-ins >> Cisco Unified Real-Time Monitoring Tool for Windows

使用CLI
Administration
file get activelog /uccx/log/MADM recurs compress
Cluster View Daemon
file get activelog /uccx/log/MCVD recurs compress
Engine
file get activelog /uccx/log/MIVR recurs compress
Database
file get activelog /uccx/log/db recurs compress
file get activelog /uccx/log/out_UccxDB*
DB Perfmon Counter Service
file get activelog /uccx/log/perfmon recurs compress
SNMP Java Adapter
file get activelog /uccx/log/out_jsadkagt*
Voice Subagent
file get activelog /uccx/log/SNMP recurs compress
file get activelog /uccx/log/out_uccxagt*
SpeechServer
file get activelog speechserver/logs/SpeechServer
云连接服务器
可以使用以下工具收集云连接日志:
使用RTMT
Cloud Connect的RTMT下载链接:
- https://<Cloud-Connect_IP>:8443/plugins/CcmServRtmtPlugin.exe

使用CLI
Refer the following document - Manage Container Services and Collect Cloud Connect Logs in Contact Center Enterprise (CCE)
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-enterprise-1262/222318-manage-container-services-and-collect-cl.html
CCP服务器 — 以前称为SocialMiner
CCP日志可以使用以下方式收集:
使用RTMT
CCP的RTMT下载链接
- 登录到CCP Administration页面(https://<ccp-IP>/administration.jsp),然后导航到Administration >> RTMT Download

使用CLI
CCP Chat Gateway Service
file get activelog mmca/logs/ccp-chat-gateway/*
CCP Datastore Service
file get activelog mmca/logs/ccp-ds-storage/*
CCP Indexer Service
file get activelog mmca/logs/ccp-ds-indexer/*
CCP ORM Service
file get activelog mmca/logs/orm/*
CCP Public REST API
file get activelog mmca/logs/ccppublicapps/*
CCP REST API
file get activelog mmca/logs/ccpapi/*
CCP Runtime Service
file get activelog mmca/logs/runtime/*
CCP XMPP Server Service
file get activelog mmca/logs/ccp-xmpp-server/*
CCP Tomcat
file get activelog mmca/logs/tomcat/*
Webproxy日志
- file get activelog /webproxy/webproxy_cli.log
- file get activelog /webproxy/error.log
- file get activelog /webproxy/webproxy_launcher.log
file list activelog /webproxy/*
- error.log
- webproxy_cli.log
- webproxy_launcher.log
平台日志
平台Tomcat
- file get activelog tomcat/logs recurs compress
安装
- file get install system-history.log
- file get install install install_log*
- 文件列表安装/*
- file list install /* date detail(此命令列出安装目录下的文件以及日期和时间详细信息)
复制
- file get activelog cm/trace/dbl/*dbl_repl_cdr*
- file get activelog cm/trace/dbl/sdi/replication_scripts_output.log
VOS数据包捕获
Initiate the packet capture
utils network capture eth0 file vos-pcap count 10000000 size all
OR
utils network capture-rotate eth0 file vos-pcap count 1000000 size all [for log-rotate]
List packet captures
file list activelog platform/cli/*.cap*
Download the packet capture
file get activelog /platform/cli/vos-pcap.cap
Cisco Unified Call Manager(CUCM)和其他平台日志
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html
相关信息
CCE解决方案设计指南
PCCE 12.6(2) — 功能指南
UCCE 12.6(2) — 功能指南
技术支持和文档 - Cisco Systems