Cisco Finesse
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主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 11-Mar-2026
- 02-Feb-2026
- 04-Jun-2025
- 21-May-2025
- 03-Sep-2024
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产品手册和产品信息
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安全公告
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerability
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability
- Multiple Vulnerabilities in Cisco Finesse
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
安全公告、响应和通知
- Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN - 70512 - Chrome 80 Breaks Cisco Finesse Single Sign-On APIs for Third-Party Integrations - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70275 - FinesseA Goes Out of Service (OOS) When FinesseB Is Shut Down - Software Upgrade Recommended
- Field Notice: FN - 70080 - 78xx and 88xx IPPA Java Out of Memory Error Causes Phones to Reset - Software Upgrade Recommended
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
问题信息通告（Field Notice）
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版本和兼容性
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
版本说明
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参考
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
技术参考
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
文档目录
- Open Source Used In Cisco Finesse Release 11.6(1) (PDF - 8 MB)
- Open Source Used In Cisco Finesse Release 12.0(1) (PDF - 10 MB)
许可信息
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设计
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思科 Finesse 12.0(1)
设计指南
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安装和升级
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
安装和升级指南
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配置
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
配置指南
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维护和运行
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Applicable to Multiple Releases
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
最终用户指南
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Applicable to Multiple Releases
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Cisco Finesse 15.0(1)
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Cisco Finesse 12.6(2)
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Cisco Finesse 12.6(1)
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Cisco Finesse 12.5(1)
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思科 Finesse 12.0(1)
维护和操作指南
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故障排除
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Applicable to Multiple Releases
- Finesse静默监控中发生错误“此时无法静默监控(CTIError=Generic Error)”
Support FAQ
- 了解Finesse的跨来源资源共享(CORS)
- 从CCE解决方案中的VOS服务器下载日志
- 了解UCCX Finesse架构深入探讨
- 了解Finesse的WebSocket连接
- 排除Finesse自定义或新小工具问题
- 排除Finesse Agent Desktop中加载的WxM小工具故障
- 配置Finesse和CTI服务器之间的安全通信
- Finesse第三方客户端与SSO集成
- 在SSO模式下将第三方小工具与Finesse集成
- 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除
- 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局
- 排除Finesse、VVB和UCCX上的RTMT证书错误
- Finesse座席/主管队列/技能组统计信息更新问题
- Finesse移动代理故障排除
- 排除Cisco Finesse桌面永久日志记录问题
故障排除技术说明
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资料
- 升级座席桌面 - 为什么是时候了 (PDF - 347 KB)
白皮书
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