Cisco Finesse

概述	产品概述

状态	在售订购此系列
系列发布日期	29-OCT-2010

主要搜索结果

主要信息

查看此文档的客户还查看了以下内容

已保存的内容

您现在可以保存文档，以备随时查阅和日后使用。已保存的此产品的文档会在此处列出，您还可以访问我保存的内容页面查看和管理所有已保存的 Cisco.com 内容。

请登录以查看您已保存的内容。

文档分类

产品手册和产品信息
- Cisco Finesse 12.5 Data Sheet 28-Jan-2020
- Cisco Finesse 12.0 Data Sheet 18-Jan-2019
- 思科 Finesse 11.0 产品手册 01-Nov-2017
- End-of-Sale and End-of-Life Announcement for the Cisco Finesse 9.1 11-Jan-2019
安全公告
- Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
- Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
- Multiple Cisco Products OpenSocial Gadget Editor Vulnerabilities 03-Sep-2024
- Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
- Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
- Cisco Finesse Open Redirect Vulnerability 19-May-2021
- Cisco Finesse Cross-Site Scripting Vulnerability 04-May-2020
- Cisco Finesse Web-Based Management Interface Cross-Site Scripting Vulnerability 03-May-2020
- Cisco Finesse Request Processing Server-Side Request Forgery Vulnerability 04-Sep-2019
- Multiple Vulnerabilities in Cisco Finesse 18-Jul-2018
- Cisco Finesse Reflected Cross-Site Scripting Vulnerability 02-Aug-2017
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
查看此类型的所有文档
版本和兼容性
- Cisco Finesse 15.0(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025
- Cisco Finesse 12.5(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020
- 思科 Finesse 12.0(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
- 思科 Finesse 11.6(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
参考
- Cisco Finesse 12.6(1)
  - Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.6(1) 24-May-2021 (XLSX - 47 KB)
- Cisco Finesse 12.5(1)
  - Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 05-Mar-2020 (XLSX - 98 KB)
  - Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.5(1) 31-Jan-2020 (XLSX - 46 KB)
- 思科 Finesse 12.0(1)
  - Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.0(1 13-Sep-2019 (XLSX - 95 KB)
  - Finesse Bandwidth Calculator for Unified Contact Center Enterprise 12.0(1) 24-Jan-2019 (XLSX - 43 KB)
- 思科 Finesse 11.6(1)
  - Cisco Unified Contact Center Express Bandwidth Calculator, Release 11.6(1) 08-Dec-2017 (XLSX - 89 KB)
  - Finesse Bandwidth Calculator for Unified Contact Center Enterprise 11.6(1) 03-Oct-2017 (XLSX - 36 KB)
- Cisco Finesse 15.0(1)
  - Cisco Finesse Documentation Guide, Release 15.0(1) 30-Apr-2025
- Cisco Finesse 12.6(2)
  - Cisco Finesse Documentation Guide, Release 12.6(2) 28-Apr-2023
- Cisco Finesse 12.6(1)
  - Cisco Finesse Documentation Guide, Release 12.6(1) 13-May-2021
- Cisco Finesse 12.5(1)
  - Cisco Finesse Documentation Guide, Release 12.5(1) 17-Aug-2020
- 思科 Finesse 12.0(1)
  - Cisco Finesse Documentation Guide, Release 12.0(1) 11-Jan-2019
- 思科 Finesse 11.6(1)
  - Cisco Finesse Documentation Guide, Release 11.6(1) 24-Aug-2017
- Open Source Used In Cisco Finesse Release 11.6(1) 22-Mar-2019 (PDF - 8 MB)
- Open Source Used In Cisco Finesse Release 12.0(1) 12-Jan-2019 (PDF - 10 MB)
设计
- 思科 Finesse 12.0(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
- 思科 Finesse 11.6(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017
安装和升级
- Cisco Finesse 15.0(1)
  - Cisco Finesse Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
- Cisco Finesse 12.6(2)
  - Cisco Finesse Installation and Upgrade Guide, Release 12.6(2) 28-Apr-2023
- Cisco Finesse 12.6(1)
  - Cisco Finesse Installation and Upgrade Guide, Release 12.6(1) 14-May-2021
- Cisco Finesse 12.5(1)
  - Cisco Finesse Installation and Upgrade Guide, Release 12.5(1) 30-Jan-2020
- 思科 Finesse 12.0(1)
  - Cisco Finesse Installation and Upgrade Guide, Release 12.0(1) 20-Dec-2018
- 思科 Finesse 11.6(1)
  - Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) 24-Jul-2018
  - Cisco Finesse Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017
配置
- Cisco Finesse 15.0(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025
- Cisco Finesse 12.5(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024
- 思科 Finesse 12.0(1)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 11-Jan-2019
- 思科 Finesse 11.6(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- Cisco Finesse 12.6(1)
  - 配置Nginx反向代理，以通过VPN访问Cisco Finesse(12.6 ES03) 24-Dec-2021
- 配置Finesse 12.0代理到代理聊天 21-Mar-2021
- 在Cisco Finesse中配置SNMP陷阱 29-Jul-2020
- 在Finesse上为传入呼叫配置基于选择的工作流程 14-Sep-2017
- 如何在PCCE 10.5中配置Precision Queue Live Data小工具 02-Mar-2017
- 在思科语音操作系统(VOS)中通过CLI配置CA签名证书 01-Dec-2016
- 统一CCE解决方案：获取和上传第三方CA证书的过程（版本11.x） 20-Sep-2016
- 使用Finesse配置自动应答 11-Apr-2016
- WFO-QM中记录元数据标记的Finesse工作流配置(Calabrio) 12-Mar-2015
维护和运行
- Applicable to Multiple Releases
  - Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
- Cisco Finesse 15.0(1)
  - Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1) 30-Apr-2025
- Cisco Finesse 12.6(2)
  - Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2) 28-Apr-2023
- Cisco Finesse 12.6(1)
  - Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) 14-May-2021
- Cisco Finesse 12.5(1)
  - Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.5(1) 31-Jan-2020
- 思科 Finesse 12.0(1)
  - Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019
- Applicable to Multiple Releases
  - Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)
- Cisco Finesse 15.0(1)
  - Cisco Finesse Administration Guide, Release 15.0(1) 30-Apr-2025
- Cisco Finesse 12.6(2)
  - Cisco Finesse Administration Guide, Release 12.6(2) 28-Apr-2023
- Cisco Finesse 12.6(1)
  - Cisco Finesse Administration Guide, Release 12.6(1) 14-May-2021
- Cisco Finesse 12.5(1)
  - Cisco Finesse Administration Guide, Release 12.5(1) 31-Jan-2020
- 思科 Finesse 12.0(1)
  - Cisco Finesse Administration Guide, Release 12.0(1) 02-Jul-2020
- 思科 Finesse 11.6(1)
  - Cisco Finesse Administration Guide Release 11.6(1) 05-May-2020
故障排除
- Applicable to Multiple Releases
  - 了解对使用CentOS的联系中心组件的支持 30-Apr-2024
- Finesse静默监控中发生错误“此时无法静默监控(CTIError=Generic Error)” 05-Jun-2017
- 了解Finesse的跨来源资源共享(CORS) 11-Apr-2025
- 从CCE解决方案中的VOS服务器下载日志 21-Feb-2025
- 了解UCCX Finesse架构深入探讨 01-Feb-2024
- 了解Finesse的WebSocket连接 01-Feb-2024
- 排除Finesse自定义或新小工具问题 24-May-2022
- 排除Finesse Agent Desktop中加载的WxM小工具故障 08-Dec-2021
- 配置Finesse和CTI服务器之间的安全通信 15-Jun-2021
- Finesse第三方客户端与SSO集成 11-Jun-2020
- 在SSO模式下将第三方小工具与Finesse集成 29-Jul-2019
- 对CA签名服务器上托管的小工具的Finesse错误“SSLPeerUnverifiedException”进行故障排除 15-Jul-2019
- 为Finesse桌面和FIPPA配置UCCX自定义呼叫变量布局 25-Mar-2019
- 排除Finesse、VVB和UCCX上的RTMT证书错误 07-Nov-2018
- Finesse座席/主管队列/技能组统计信息更新问题 24-Jul-2018
- Finesse移动代理故障排除 18-Jan-2018
- 排除Cisco Finesse桌面永久日志记录问题 10-Jan-2018
查看此类型的所有文档
资料
- 升级座席桌面 - 为什么是时候了 06-Nov-2017 (PDF - 347 KB)

以下是Cisco Finesse产品系列中的版本：

除非另有说明，否则Cisco Finesse的文档适用于所有版本。

思科Finesse 12.0(1)
思科Finesse 12.5(1)
思科Finesse 12.6(1)
思科Finesse 12.6(2)
思科Finesse 15.0(1)

Cisco Finesse

主要搜索结果

主要信息

查看此文档的客户还查看了以下内容

已保存的内容

最新安全公告

文档分类

产品手册和产品信息

产品手册

生命周期终止和销售终止通知

安全公告

安全公告、响应和通知

问题信息通告（Field Notice）

版本和兼容性

版本说明

Cisco Finesse 15.0(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

参考

技术参考

Cisco Finesse 12.6(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

文档目录

Cisco Finesse 15.0(1)

Cisco Finesse 12.6(2)

Cisco Finesse 12.6(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

许可信息

设计

设计指南

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

安装和升级

安装和升级指南

Cisco Finesse 15.0(1)

Cisco Finesse 12.6(2)

Cisco Finesse 12.6(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

配置

配置指南

Cisco Finesse 15.0(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

配置示例和技术说明

Cisco Finesse 12.6(1)

维护和运行

最终用户指南

Applicable to Multiple Releases

Cisco Finesse 15.0(1)

Cisco Finesse 12.6(2)

Cisco Finesse 12.6(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

维护和操作指南

Applicable to Multiple Releases

Cisco Finesse 15.0(1)

Cisco Finesse 12.6(2)

Cisco Finesse 12.6(1)

Cisco Finesse 12.5(1)

思科 Finesse 12.0(1)

思科 Finesse 11.6(1)

故障排除

Support FAQ

Applicable to Multiple Releases

故障排除技术说明

资料

白皮书

此产品的最新社区活动

已解决的问题

社区文档