Cisco Security Advisory
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CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N/E:X/RL:X/RC:X
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A vulnerability in Cisco Finesse could allow an unauthenticated, remote attacker to bypass access controls and conduct a server-side request forgery (SSRF) attack on an affected system.
The vulnerability exists because the affected system does not properly validate user-supplied input. An attacker could exploit this vulnerability by sending a crafted request to a user of the web application. A successful exploit could allow the attacker to access the system and perform unauthorized actions.
Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.
This advisory is available at the following link:
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20190904-finesse-ssrf
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Vulnerable Products
At the time of publication, this vulnerability affected Cisco Finesse Software releases earlier than 11.6(1)ES7 or 12.0(1)ES01.
See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.
Products Confirmed Not Vulnerable
Only products listed in the Vulnerable Products section of this advisory are known to be affected by this vulnerability.
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There are no workarounds that address this vulnerability.
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When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.
In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.
Fixed Releases
At the time of publication, Cisco Finesse Software releases 11.6(1)ES7, 12.0(1)ES01, and later contained the fix for this vulnerability.
See the Details section in the bug ID(s) at the top of this advisory for the most complete and current information.
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The Cisco Product Security Incident Response Team (PSIRT) is not aware of any public announcements or malicious use of the vulnerability that is described in this advisory.
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This vulnerability was found during the resolution of a Cisco TAC support case.
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To learn about Cisco security vulnerability disclosure policies and publications, see the Security Vulnerability Policy. This document also contains instructions for obtaining fixed software and receiving security vulnerability information from Cisco.
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Show LessVersion Description Section Status Date 1.0 Initial public release. — Final 2019-September-04
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