This document includes updates to the following features:

• Updated supported versions of VMware

• Added client OS details and updated supported browsers

• Added security enhancement details

• Updated HTTPS support details

• Updated failover considerations

• Updated filenames for OVA and ReadMe

• Updated upgrade path version number

• Updated upgrade details and added a note on certificate validation

• Added Cloud Connect certificate details

• Added Customer Collaboration Platform certificate details

• Added Cisco Web Proxy Service

For more details, see Change History section of this document.

Cisco Finesse Administration Guide

This document includes updates to the following features:

• Added drop participants from conference call details

• Added desktop properties for drop participants

• Added desktop properties for drop participants at the team level

• Added CLI to restrict access to the external XMPP notification port 5223

• Added Content Security Policy directives

• Added CLI to drop participants from conference call

• Added hostname, IP address and domain name change details

• Added new DTMF desktop behaviour CLI

• Added new service property configuration CLI for port 5223

• Added desktop chat search

• Added Cloud Connect server settings

• Added keyboard shortcuts

• Added edit call variables

• Added new editors and updated the details of default desktop layout

• Added drag-and-drop and resize details

• Added desktop property customization

• Changed the phone book limits

• Added new reason code—50006

• Added text and XML editors for team resources

• Added desktop properties customization at the team level

• Updated HTTPS support details

• Added security enhancement details

• Added Finesse IP Phone agent certificate management

• Added Cisco Webex Experience Management details

• Added 3rdpartygadget directory, webproxy service logs, and call variables logging

• Added guidelines for desktop failover

• Added failover planning

• Changed queue statistics support for users

• Added new desktop property configuration CLIs

• Added new webproxy service CLIs

• Added new service property configuration CLIs

• Added new CLIs for log collection schedules

• Added CLI to update CUIC gadget URL

• Added show property for admin security banner message

• Added update property for admin security banner message

• Added export and import Cisco IdS certificates

For more details, see Change History section of this document.

Cisco Finesse Desktop User Guide

This document includes updates to the following features:

• Updated drop participants from conference call details

• Updated DTMF desktop behaviour

• Added keyboard shortcut details

• Added security banner details and retry sign in message

• Added edit call variables

• Added drag-and-drop, resize and reset details for a gadget or component

• Added Cisco Webex Experience Management gadget details

• Added team performance search option

For more details, see Change History section of this document.

Cisco Finesse Web Services Developer and JavaScript Guide

The following REST APIs have been added in Cisco Finesse 12.5(1).

• User—Get User Id from loginName

• The TeamResource APIs are:

  • Get Reason Codes

  • Get Wrap-Up Reasons

  • Get Media Properties Layouts

  • Get Phone Books

  • Get Workflows

• CompressedClientLog—Post Compressed Log to Finesse

• Media—Change Agent from Work State to Active

• Single Sign-On—Get User Authentication Mode

• ECCVariableConfig—Get ECC Variable Configuration

• The Cloud Connect Configuration APIs:

  • Cloud Connect Configuration—Get

  • Cloud Connect Configuration—Set

  • Cloud Connect Configuration—Delete

The following changes are made to the payloads in the Cisco Finesse REST APIs.

• MediaPropertiesLayout APIs

• SystemInfo APIs

• PhoneBook and Contact APIs.

• Dialog—Create a New Dialog (Make a Call)

• Single Sign-On APIs

• User APIs

• Dialog—Drop Participant from Conference

The following JavaScript APIs have been added in Cisco Finesse 12.5(1).

• finesse.shortcutkey.ShortcutKeyService

• finesse.utilities.DesktopCache

The following changes are made in the Cisco Finesse 12.5(1) JavaScript APIs.

• ContainerServices

• DialogBase

• User

• Gadget Configuration

For more details, see What's New in Cisco Finesse 12.5(1) section of this document.

Compatibility Matrix for Contact Center Enterprise 12.5(1)

Updated to meet Contact Center Enterprise, Release 12.5(1) requirements.

To view the page, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.

Compatibility Matrix for Cisco Unified Contact Center Express 12.5(1)

Updated to meet Cisco Unified Contact Center Express, Release 12.5(1) requirements.

To view the page, see https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html.