Virtualization for Cisco Finesse

Note: The information on this page applies to a stand-alone Finesse deployed with Unified Contact Center Enterprise.
For information about Finesse deployed coresident with Unified Contact Center Express, see Virtualization for Unified CCX.


Version 12.6

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Supported Versions of VMware vSphere ESXi = ESXi 6.5 with VMFS 5, ESXi 6.5 U2 and later updates with VMFS 6, ESXi 6.7, and ESXi 7.0 (inclusive of all updates, for all versions)

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

Small deployment option 2 4000 2.50 GHz 8 GB 1 x 146 GB 1
Large deployment option 4 5000 2.50 GHz 16 GB 1 x 146 GB 1
Large deployment with Fast Failover 8 5000 2.50 GHz 16 GB 1 x 146 GB 1

Notes:

 


Version 12.5(x) (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

Small deployment option 2 4000 2.50 GHz 8 GB 1 x 146 GB 1
Large deployment option 4 5000 2.50 GHz 10 GB 1 x 146 GB 1
Large deployment with Fast Failover 8 5000 2.50 GHz 10 GB 1 x 146 GB 1

Notes:

 


Version 12.0(x) (with ESXi 7.0)

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Supported Versions of VMware vSphere ESXi= 7.0 inclusive of all updates

Component &
Capacity Point
VM Configuration Requirements
click to download OVA file for this version
vCPU Megahertz (MHz) Physical CPU Base Frequency

vRAM vDisk vNIC

Small deployment option 2 4000 2.50 GHz 8 GB 1 x 146 GB 1
Large deployment option 4 5000 2.50 GHz 10 GB 1 x 146 GB 1

Notes: