Virtualization for Cisco Finesse

Go back to: Cisco Collaboration Virtualization
For more information, please see Virtualization for Cisco Finesse - Additional Information.

Note: The information on this page applies to a stand-alone Finesse deployed with Unified Contact Center Enterprise. For information about Finesse deployed coresident with Unified Contact Center Express, see Virtualization for Unified CCX.


Version 12.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use minimum OVA file version finesse-ova-12.0.1-bin.zip. Does not apply to ESXi version upgrades.)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2
(4000 MHz)

8 GB

1 x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Large deployment option
See notes

4
(5000 MHz)

10 GB

1 x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

 


Version 11.6(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.5, 6.0, 6.5 (C240 M5 servers require minimum ESXI 6.5 U2.   For application fresh installs on ESXi 6.5 (VMFS5 only) and/or vCenter 6.5, use minimum OVA file version finesse-ova-11.6.1-bin.zip. Does not apply to ESXi version upgrades.)
Supported VMware VMFS (Virtual Machine File System)= ESXi 6.0 with VMFS 5 only, ESXi 6.5 with VMFS 5, ESXi 6.5 U2 with VMFS 6
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2
(4000 MHz)

8 GB

1 x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

Large deployment option
See notes

4
(5000 MHz)

10 GB

1 x 146GB

1

No

No

No

No

All except HX220c M5SX TRC#1

Yes

No

 


Version 11.5(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
5.5, 6.0
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2
(4000 MHz)

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

Large deployment option
See notes

4
(5000 MHz)

10 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

 


Version 11.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
5.1, 5.5, 6.0
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

Large deployment option
See notes

4

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

 


Version 10.x(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
10.5: 4.1, 5.0, 5.1, 5.5; If ESXi 6.0 is required, then upgrade to Finesse 11.0+.
10.0: 4.1, 5.0, 5.1, 5.5
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

Large deployment option
See notes

4

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

 


Version 9.1(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
4.1, 5.0
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Small deployment option
See notes

2

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

Large deployment option
See notes

4

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

 


Version 9.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
5.0
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Large deployment option
See notes

4

8 GB

1 x 146GB

1

No

No

No

No

No

Yes

No

 


Notes on Small deployment option VM configuration

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Finesse supports HTTPS only for Release 9.1(1) or later.

  • Capacity = 500 agents over HTTP or 250 agents over HTTPS (maximum 3000 configured agents).
For 11.5(1) or later:

  • 10MB needed for Video Memory.


Notes on Large deployment option VM configuration

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Finesse supports HTTPS only for Release 9.1(1) or later.

  • Capacity = 2000 agents over HTTP or 1000 agents over HTTPS (maximum 6000 configured agents).
With Release 11.0(1) or later, the HTTPS capacity is increased, as follows:

  • Capacity = 2000 agents over HTTP or 1500 agents over HTTPS (maximum 6000 configured agents).
With Release 11.5(1) or later, the HTTPS capacity is as follows:

  • Capacity = 2000 agents over HTTP or 2000 agents over HTTPS (maximum 6000 configured agents).
For 11.5(1) or later:

  • 10MB needed for Video Memory.


Notes on UCS Tested Reference Configuration and Specs-based Support

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The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.

When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced: The UCS M4 generation of C series servers is supported for use with any version of the Finesse application where the UCS M3 TRCs are supported as long as the firmware 2.0(9c) and later applied on the UCS C M4 series.


IOPS and Storage System Performance Requirements

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The following table lists the IOPS numbers for Cisco Finesse.

IOPS Type IOPS Specification
Max IOPS 160
95th percentile 150