Virtualization for Cisco Unified Contact Center Express

Full UC Perf, CPUs

Restricted UC Perf, CPUs

100 Agents with Cloud Connect
See notes

2.00 GHz

14 GB

1x 146GB

Yes

100 Agents
See notes

2.00 GH

10 GB

1x 146GB

Yes

400 Agents
See notes

2.50 GH

20 GB

2x 146GB

Yes

Version 12.5 (with ESXi 7.0)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 7.0 (For application fresh installs on ESXi 7.0 (VMFS5 or 6), use OVA file version UCCX_12.5_vmv13_v2.7.ova. Does not apply to ESXi version upgrades.). Note: The ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available.
Supported Versions of Community Enterprise Operating System(CentOS)= 7 (64-bit)
Click for "IOPS"

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

Physical CPU Base Frequency

vRAM

vDisk

vNIC

Full UC Perf, CPUs

Restricted UC Perf, CPUs

100 Agents with Cloud Connect
See notes

2.00 GHz

14 GB

1x 146GB

Yes

100 Agents
See notes

2.00 GH

10 GB

1x 146GB

Yes

400 Agents
See notes

2.50 GH

20 GB

2x 146GB

Yes

Version 12.0 (with ESXi 7.0)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 7.0 (For application fresh installs on ESXi 7.0 (VMFS5 or 6), use OVA file version UCCX_12.5_vmv13_v2.7.ova. Does not apply to ESXi version upgrades). Note: The ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available. Supported Versions of Community Enterprise Operating System(CentOS)= 6 (64-bit) Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC	XS TRC	BE6000M S TRC	BE6000H S+ TRC	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf, CPUs	Restricted UC Perf, CPUs
100 Agents See notes	2	10 GB	1x 146GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes
300 Agents See notes	2	10 GB	2x 146GB	1	No	No	No	Yes	Yes	Yes	No
400 Agents See notes	4	16 GB	2x 146GB	1	No	No	No	Yes	Yes	Yes	No

Version 11.6 (with ESXi 7.0)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 6.5, 6.7 (For application fresh installs on ESXi 6.x (VMFS5 or 6) and/or vCenter 6.x, use OVA file version UCCX_11.6_vmv9_v2.5.ova and fresh installs on ESXi 5.x and/or vCenter 5.x, use OVA file version UCCX_11.6_vmv8_v2.5.ova. Does not apply to ESXi version upgrades.), 7.0 (For application fresh installs on ESXi 7.0 (VMFS5 or 6), use OVA file version UCCX_12.5_vmv13_v2.7.ova. Does not apply to ESXi version upgrades.); HX TRC 6.5 only. Note: The ESXi 5.x, ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available. Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit) Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC	XS TRC	BE6000M S TRC	BE6000H S+ TRC	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
100 Agents See notes	2	10 GB	1x 146GB	1	No	Yes	Yes	Yes	Yes	Yes	Yes
300 Agents See notes	2	10 GB	2x 146GB	1	No	No	No	Yes	Yes	Yes	No
400 Agents See notes	4	16 GB	2x 146GB	1	No	No	No	Yes	Yes	Yes	No

Version 11.5

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0 ; HX TRC 6.0 only (Note: When moving to ESXi 6.5, upgrade to the minimum version: Unified CCX 11.6.) Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit) Click for "IOPS"
Component & Capacity Point	VM Configuration Requirements click to download OVA file				Supported Hardware (Latest) Click here to download support of older/non-orderable servers
	vCPU	vRAM	vDisk	vNIC	UCS Tested Reference Configurations					UCS or 3rd-party Specs-based on Intel Xeon
	vCPU	vRAM	vDisk	vNIC	XS TRC	BE6000M S TRC	BE6000H S+ TRC	BE7000M M TRCs	BE7000H L TRCs	Full UC Perf. CPUs	Restricted UC Perf. CPUs
100 Agents See notes	2	10 GB	1x 146GB	1	No	No	No	No	No	Yes	Yes
300 Agents See notes	2	10 GB	2x 146GB	1	No	No	No	No	No	Yes	No
400 Agents See notes	4	16 GB	2x 146GB	1	No	No	No	No	No	Yes	No

Version 11.0

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0 (Note: When moving to ESXi 6.5, upgrade to the minimum version: Unified CCX 11.6.)
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit) Click for "IOPS"

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

8 GB

1x 146GB

Yes

300 Agents
See notes

8 GB

2x 146GB

Yes

400 Agents
See notes

16 GB

2x 146GB

Yes

* See mouse-over column heading for details

Version 10.6

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version UCCX_10.6_vmv8_v2.6.ova. Does not apply to ESXi version upgrades.) ; HX TRC 6.0 only
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit) Click for "IOPS"

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

8 GB

1x 146GB

300 Agents
See notes

8 GB

2x 146GB

400 Agents
See notes

16 GB

2x 146GB

Version 10.0 and 10.5

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=	10.5: 5.0 U1, 5.1, 5.5, 6.0 10.0(1)SU1: 5.0 U1, 5.1, 5.5 10.0(1): 5.0 U1, 5.1
Supported Versions of Red Hat Enterprise Linux (RHEL)= Click for "IOPS"	10.5: 6 (64-bit) 10.0: 5 (32-bit)

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

8 GB

1x 146GB

300 Agents
See notes

8 GB

2x 146GB

400 Agents
See notes

16 GB

2x 146GB

Version 9.0(x)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=	9.0(2): 4.0 U3, 4.1 U1, 5.0, 5.1, 5.5 9.0(1): 4.0 U3, 4.1 U1, 5.0, 5.5
Supported Versions of Red Hat Enterprise Linux (RHEL)= Click for "IOPS"	5 (32-bit)

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

4 GB

1x 146GB

300 Agents
See notes

4 GB

2x 146GB

400 Agents
See notes

8 GB

2x 146GB

Version 8.5(x)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=	8.5(1) SU4: 4.0 U3, 4.1 U1, 5.0, 5.1 8.5(1) SU1-SU3: 4.0 U3, 4.1 U1, 5.0
Supported Versions of Red Hat Enterprise Linux (RHEL)= Click for "IOPS"	4 (32-bit)

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

4 GB

1x 146GB

300 Agents
See notes

4 GB

2x 146GB

400 Agents
See notes

8 GB

2x 146GB

Version 8.0(2+)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= Click for "IOPS"	8.0(2) SU4: 4.0 U3, 4.1 U1, 5.0 8.0(2) SU2: 4.0 U3, 4.1 U1

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

100 Agents
See notes

4 GB

1x 146GB

300 Agents
See notes

4 GB

2x 146GB

400 Agents
See notes

8 GB

2x 146GB

Notes on 100 Agents VM configuration

vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

Upgrade memory to be 14GB so as to use Cloud Services through Cloud Connect.

Notes on 300 Agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Notes on 400 Agents VM configuration

vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Notes on Resource Reservation

The Resource Reservation has been enabled for all the three Unified CCX Profiles wherein any one of the Unified CCX Profile can be deployed through the single OVA. The Unified CCX 8.5(1) and 9.0(1) has been successfully qualified with vCPU reservations at 900 MHz per vCPU.

Resource reservation helps us to achieve the most optimum levels of utilization of underlying physical resources of ESXi 4.1 and ESXi 5.0 qualified Cisco/HP/IBM servers either when Unified CCX VM has been deployed with multiple instances of other Unified CCX VM or co-resident with any other Unified Communications application VMs on the same server.

The resource reservation helps the user to confine the VMs to respective resources and also helps to achieve the highest possible level of utilization of underlying physical resources as long as the sum of all the VM resources are not oversubscribed.

IOPS and Storage System Performance Requirements