Virtualization for Cisco Unified Contact Center Express

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Version 12.0

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 6.0, 6.5, 6.7(For application fresh installs on ESXi 6.x (VMFS5 or 6) and/or vCenter 6.x, use OVA file version UCCX_12.0_vmv11_v2.5.ova. Does not apply to ESXi version upgrades.)
Supported Versions of Community Enterprise Operating System(CentOS)= 6 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

10 GB

1x 146GB

1

No

Yes

Yes

Yes

Yes

Yes

Yes

300 Agents
See notes

2

10 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

 


Version 11.6

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.x (VMFS5 or 6) and/or vCenter 6.x, use OVA file version UCCX_11.6_vmv9_v2.5.ova and fresh installs on ESXi 5.x and/or vCenter 5.x, use OVA file version UCCX_11.6_vmv8_v2.5.ova. Does not apply to ESXi version upgrades.); HX TRC 6.5 only
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

10 GB

1x 146GB

1

No

Yes

Yes

Yes

Yes

Yes

Yes

300 Agents
See notes

2

10 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

 


Version 11.5

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0 ; HX TRC 6.0 only (Note: When moving to ESXi 6.5, upgrade to the minimum version: Unified CCX 11.6.)
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

10 GB

1x 146GB

1

No

No

No

No

No

Yes

Yes

300 Agents
See notes

2

10 GB

2x 146GB

1

No

No

No

No

No

Yes

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

No

No

Yes

No

 


Version 11.0

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0 (Note: When moving to ESXi 6.5, upgrade to the minimum version: Unified CCX 11.6.)
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

8 GB

1x 146GB

1

No

No

No

No

No

Yes

Yes

300 Agents
See notes

2

8 GB

2x 146GB

1

No

No

No

No

No

Yes

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

No

No

Yes

No

* See mouse-over column heading for details


Version 10.6

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version UCCX_10.6_vmv8_v2.6.ova. Does not apply to ESXi version upgrades.) ; HX TRC 6.0 only
Supported Versions of Red Hat Enterprise Linux (RHEL)= 6 (64-bit)
Click for "IOPS"

Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

8 GB

1x 146GB

1

No

No

No

No

No

No

No

300 Agents
See notes

2

8 GB

2x 146GB

1

No

No

No

No

No

No

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

No

No

No

No

 


Version 10.0 and 10.5

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 10.5: 5.0 U1, 5.1, 5.5, 6.0
10.0(1)SU1: 5.0 U1, 5.1, 5.5
10.0(1): 5.0 U1, 5.1
Supported Versions of Red Hat Enterprise Linux (RHEL)=

Click for "IOPS"

10.5: 6 (64-bit)
10.0: 5 (32-bit)
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

Full UC Perf. CPUs

Restricted UC Perf. CPUs

100 Agents
See notes

2

8 GB

1x 146GB

1

No

No

No

No

No

No

No

300 Agents
See notes

2

8 GB

2x 146GB

1

No

No

No

No

No

No

No

400 Agents
See notes

4

16 GB

2x 146GB

1

No

No

No

No

No

No

No

 


Version 9.0(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 9.0(2): 4.0 U3, 4.1 U1, 5.0, 5.1, 5.5
9.0(1): 4.0 U3, 4.1 U1, 5.0, 5.5
Supported Versions of Red Hat Enterprise Linux (RHEL)=
Click for "IOPS"
5 (32-bit)
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

4 GB

1x 146GB

1

No

No

No

No

No

No

No

300 Agents
See notes

2

4 GB

2x 146GB

1

No

No

No

No

No

No

No

400 Agents
See notes

4

8 GB

2x 146GB

1

No

No

No

No

No

No

No

 


Version 8.5(x)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi= 8.5(1) SU4: 4.0 U3, 4.1 U1, 5.0, 5.1
8.5(1) SU1-SU3: 4.0 U3, 4.1 U1, 5.0
Supported Versions of Red Hat Enterprise Linux (RHEL)=
Click for "IOPS"
4 (32-bit)
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

4 GB

1x 146GB

1

No

No

No

No

No

No

No

300 Agents
See notes

2

4 GB

2x 146GB

1

No

No

No

No

No

No

No

400 Agents
See notes

4

8 GB

2x 146GB

1

No

No

No

No

No

No

No

 


Version 8.0(2+)

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ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=
Click for "IOPS"
8.0(2) SU4: 4.0 U3, 4.1 U1, 5.0
8.0(2) SU2: 4.0 U3, 4.1 U1
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

100 Agents
See notes

2

4 GB

1x 146GB

1

No

No

No

No

No

No

No

300 Agents
See notes

2

4 GB

2x 146GB

1

No

No

No

No

No

No

No

400 Agents
See notes

4

8 GB

2x 146GB

1

No

No

No

No

No

No

No

 


Notes on 100 Agents VM configuration

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vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

Click here for more information on vDisk space.


Notes on 300 Agents VM configuration

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vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Click here for more information on vDisk space.


Notes on 400 Agents VM configuration

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vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Click here for more information on vDisk space.


Notes on Resource Reservation

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The Resource Reservation has been enabled for all the three Unified CCX Profiles wherein any one of the Unified CCX Profile can be deployed through the single OVA. The Unified CCX 8.5(1) and 9.0(1) has been successfully qualified with vCPU reservations at 900 MHz per vCPU.

Resource reservation helps us to achieve the most optimum levels of utilization of underlying physical resources of ESXi 4.1 and ESXi 5.0 qualified Cisco/HP/IBM servers either when Unified CCX VM has been deployed with multiple instances of other Unified CCX VM or co-resident with any other Unified Communications application VMs on the same server.

The resource reservation helps the user to confine the VMs to respective resources and also helps to achieve the highest possible level of utilization of underlying physical resources as long as the sum of all the VM resources are not oversubscribed.


IOPS and Storage System Performance Requirements

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The following table lists the IOPS numbers for Unified Contact Center Express/IPIVR.
IOPS Type 100 agent or 300 agent VM configuration
IOPS Avg per VM 150
IOPS Max spike per VM 1500