Virtualization for Cisco Unified Contact Center Express

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Version 15.0SU1 (with ESXi 8.0 and Cisco Network Function Virtualization Infrastructure Software (NFVIS) 26.2.1)

ALERT! For a 100-agent OVA profile, increase the RAM allocation from 16 GB to 20 GB to use Webex AI Agent. If Webex AI Agent is not required, disable the feature by using the CLI. For more information, see the Command Line Interface chapter in the Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 SU1

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=  8.0 (For application fresh installs on ESXi 8.0 (VMFS 5 or VMFS 6), use OVA file version UCCX_15.0_vmv17_v2.9.ova. Does not apply to ESXi version upgrades.). Note: The ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available.
Supported Versions of Cisco NFVIS =  26.2.1 (For application fresh installs on Cisco NFVIS 26.2.1, use OVA file version uccx_15.0_nfvis_v1.0.sha512.ova. Does not apply to Cisco NFVIS version upgrades.).
Supported Versions of Community Enterprise Operating System(Alma Linux) = 8 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

Physical CPU Base Frequency

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

XS TRC

BE6000M S TRC

BE6000H S+ TRC

BE7000M M TRCs

BE7000H L TRCs

Full UC Perf, CPUs

Restricted UC Perf, CPUs

100 Agents
See notes

2

 2.00 GH

16 GB

1x 146GB

1

No

Yes

Yes

Yes

Yes

Yes

Yes

400 Agents
See notes

4

 2.50 GH

24 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

 

Version 15.0 (with ESXi 8.0)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=  8.0 (For application fresh installs on ESXi 8.0 (VMFS 5 or VMFS 6), use OVA file version UCCX_15.0_vmv17_v2.9.ova. Does not apply to ESXi version upgrades.). Note: The ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available.
Supported Versions of Community Enterprise Operating System(Alma Linux) = 8 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

Physical CPU Base Frequency

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

XS TRC

BE6000M S TRC

BE6000H S+ TRC

BE7000M M TRCs

BE7000H L TRCs

Full UC Perf, CPUs

Restricted UC Perf, CPUs

100 Agents
See notes

2

 2.00 GH

16 GB

1x 146GB

1

No

Yes

Yes

Yes

Yes

Yes

Yes

400 Agents
See notes

4

 2.50 GH

24 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

 

Version 12.5 (with ESXi 8.0)

ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware.

Co-residency support= Full
Supported Versions of VMware vSphere ESXi=  8.0 (For application fresh installs on ESXi 8.0 (VMFS5 or 6), use OVA file version UCCX_12.5_vmv13_v2.7.ova. Does not apply to ESXi version upgrades.). Note: The ESXi 6.5 and ESXi 6.7 have reached End of Life and support is no longer available.
Supported Versions of Community Enterprise Operating System(CentOS)= 7 (64-bit)
Click for "IOPS"
Component &
Capacity Point

VM Configuration Requirements
click to download OVA file

Supported Hardware (Latest)
Click here to download support of older/non-orderable servers

vCPU

Physical CPU Base Frequency

vRAM

vDisk

vNIC

UCS Tested Reference Configurations

UCS or 3rd-party Specs-based on Intel Xeon

XS TRC

BE6000M S TRC

BE6000H S+ TRC

BE7000M M TRCs

BE7000H L TRCs

Full UC Perf, CPUs

Restricted UC Perf, CPUs

100 Agents with Cloud Connect
See notes

2

 2.00 GHz

14 GB

1x 146GB

1

No

No

Yes

Yes

Yes

Yes

Yes

100 Agents
See notes

2

 2.00 GH

10 GB

1x 146GB

1

No

Yes

Yes

Yes

Yes

Yes

Yes

400 Agents
See notes

4

 2.50 GH

20 GB

2x 146GB

1

No

No

No

Yes

Yes

Yes

No

 

Notes on 100 Agents VM configuration

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vDisk 1 = Operating System, Unified CCX binaries, and Unified CCX logs

Upgrade memory to be 14GB so as to use Cloud Services through Cloud Connect.

Notes on 300 Agents VM configuration

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vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Notes on 400 Agents VM configuration

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vDisk 1 = Operating System and Unified CCX binaries
vDisk 2 = Logs

Notes on Resource Reservation

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The Resource Reservation has been enabled for all the three Unified CCX Profiles wherein any one of the Unified CCX Profile can be deployed through the single OVA. The Unified CCX 8.5(1) and 9.0(1) has been successfully qualified with vCPU reservations at 900 MHz per vCPU.

Resource reservation helps us to achieve the most optimum levels of utilization of underlying physical resources of ESXi 4.1 and ESXi 5.0 qualified Cisco/HP/IBM servers either when Unified CCX VM has been deployed with multiple instances of other Unified CCX VM or co-resident with any other Unified Communications application VMs on the same server.

The resource reservation helps the user to confine the VMs to respective resources and also helps to achieve the highest possible level of utilization of underlying physical resources as long as the sum of all the VM resources are not oversubscribed.

IOPS and Storage System Performance Requirements

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The following table lists the IOPS numbers for Unified Contact Center Express/IPIVR.
IOPS Type 100 agent or 300 agent or 400 agent VM configuration
IOPS Avg per VM 150
IOPS Max spike per VM 1500
Average VM OS storage latency per command (esxtop GAVG/cmd) ≤ 25 ms