Opção de integração telefonia-computador da Cisco

Data sheets e informações sobre o produto

Data sheets

• Cisco Computer Telephony Integration 08-Aug-2008

Notificações de fim de vida útil e vendas

• End-of-Sale and End-of-Life Announcement for the CTI OS and Cisco Agent Desktop for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hosted Collaboration Solution for Contact Center, and Packaged CCE 16-Jan-2015
• End of Sale and End of Life for ICM Enterprise/Hosted and IPCC Enterprise/Hosted Release 5.0 16-Sep-2014
• EoS and EoL for Cisco Unified CCE 6.0 and Unified ICM Enterprise Release 6.0 26-Apr-2011
• EoS and EoL for the Cisco Computer Telephony Integration Object Server 5.0 / 5.1 30-May-2006
• Addendum to EoS and EoL Announcement for Cisco Customer Contact Releases including Cisco Agent Desktop 4.4 and Earlier Releases 21-Feb-2006

Avisos de segurança

Consultorias, respostas e avisos de segurança

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

Field Notices

• Field Notice: FN - 63291 - Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions - Software Upgrade Recommended 13-Oct-2017
• Field Notice: Cisco Hosted and Enterprise Intelligent Contact Center - Applying Microsoft's Windows XP SP2 on Contact Center CTI OS Desktop Products Will Adversely Affect System Operation 01-Nov-2004
• Intelligent Contact Manager, CTIOS Memory Leak 24-Sep-2003

Versão e compatibilidade

Informação sobre Compatibilidade

• Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package 04-Apr-2010

Release Notes

• Release Notes for Cisco CTI OS, Release 7.5(1) 25-Apr-2011 (PDF - 866 KB)
• Release Notes for Cisco CTI OS, Release 8.0(1) 29-Nov-2010 (PDF - 236 KB)
• Release Notes for Cisco CTI OS Software Release 7.2(1) (Updated January 3, 2008) 03-Jan-2008 (PDF - 688 KB)
• Release Notes for Cisco CTI OS Software Release 6.0(0) 29-Jun-2007 (PDF - 444 KB)
• Release Notes for Cisco CTI OS Software Release 7.1(1) 01-Sep-2006 (PDF - 485 KB)
• Release Notes for Cisco CTI OS Software Release 7.0(0) 18-Nov-2005 (PDF - 538 KB)

Referência

Informação

• Open Source Licensing Information for Cisco CTI OS 29-Feb-2008 (PDF - 47 KB)

Referências Técnicas

• cti_server_message_reference_guide.book 13-Mar-2014 (PDF - 2 MB)
• CTI OS Bandwidth Calculator 01-Jul-2010

Instalação e atualização

Guias de Instalação e Atualização

• CTI OS System Manager's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1a) 17-Aug-2011 (PDF - 4 MB)
• CTI OS System Manager's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 09-Aug-2010 (PDF - 4 MB)
• Cisco ICM Software Release 6.0(0) CTI OS System Manager's Guide 29-Jun-2007 (PDF - 2 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 3 MB)
• CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Dec-2005 (PDF - 1 MB)

Configuração

Feature Guides

• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 736 KB)
• CTI Product Description Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 17-Mar-2010 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI Product Description 29-Jun-2007 (PDF - 1 MB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 740 KB)
• CTI Product Description Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 535 KB)

Guias de Configuração

• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Service Environment, Release 8.5(x) 10-Jul-2011 (PDF - 1 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment for Cisco Unified Contact Center Enterprise 01-Mar-2010 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.5(1) 23-Jul-2008 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment, Release 7.1(1) 25-Sep-2006 (PDF - 2 MB)
• Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server Environment 21-Nov-2005 (PDF - 2 MB)

Guias de Programação

• Cisco Computer Telephony Integration Option 11.0(1)

  • CTI OS Developer Guide for Cisco Unified ICM/Unified Contact Center Enterprise, Release 11.0(1) 26-Aug-2015

• Software de desktop de kit de ferramentas da Cisco

  • Cisco ICM Software Release 4.6.1 CTI OS Developer's Guide 03-Aug-2007 (PDF - 3 MB)
  • Cisco ICM Software Release 4.6.2 CTI OS Developer's Guide 03-Aug-2007 (PDF - 4 MB)
  • Cisco ICM Software Release 4.6 CTI OS Developer's Guide 03-Aug-2007 (PDF - 2 MB)
• CTI OS Developer Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 19-Jun-2014
• Cisco ICM Software Release 6.0(0) CTI OS Developer's Guide 20-Dec-2013 (PDF - 4 MB)
• CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2013 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 9) for ICM Enterprise and Hosted Editions 20-Dec-2013 (PDF - 9 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(2) 23-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.5(3) 22-Aug-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 16-Jul-2012 (PDF - 3 MB)
• CTI OS Developer's Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 27-Sep-2011 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise, Release 8.5(1) 20-Dec-2010 (PDF - 3 MB)
• CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions 14-Jun-2010 (PDF - 8 MB)
• CTI OS Developer's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 23-Jul-2007 (PDF - 10 MB)

Notas Técnicas e Exemplos de Configuração

• Níveis baixos recomendados para debugar o Cisco Agent Desktop 27-Jun-2006
• Configuração e uso do ponto da rota CTI 23-Nov-2005
• O discador BA não conecta com o CTI Server - ordem de associação NIC 16-Sep-2005
• As mudanças dinâmicas ao nome do agente ou ao grupo de habilidades não aparecem na barra de títulos do supervisor desktop do Desktop/IPCC do agente de CTIOS 24-Jan-2005

Manutenção e operação

Guias para o Usuário Final

• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 16-Jul-2014
• CTI OS Agent Desktop and Supervisor User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.5(1) 20-Dec-2010 (PDF - 859 KB)
• CTI OS Agent Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 2 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise, Release 8.0(1) 21-Oct-2010 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Supervisor Desktop for IPCC Enterprise User Guide 29-Jun-2007 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Agent Desktop User Guide 29-Jun-2007 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco Unified ICM/CC Enterprise & Hosted, Release 7.1(1) 05-Jul-2006 (PDF - 1 MB)
• CTI OS Agent Desktop User Guide for Cisco ICM/IPCC Enterprise & Hosted Editions , Release 7.0(0) 29-Jul-2005 (PDF - 636 KB)
• CTI OS Supervisor Desktop User Guide for Cisco IPCC Enterprise Edition, Release 7.0(0) 29-Jul-2005 (PDF - 591 KB)

Notas Técnicas de Manutenção e Funcionamento

• Veja os agentes registrados em lados do SO CTI 19-Jun-2013
• Característica da prevenção de fraude na tarifa de ligações na versão do IOS 15.1(2)T 29-Jul-2010

Solução de Problemas

Guias de Troubleshooting

• CTI OS Troubleshooting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(1) 22-Jul-2008 (PDF - 1 MB)
• Cisco ICM Software Release 6.0(0) CTI OS Troubleshooting Guide 29-Jun-2007 (PDF - 863 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1) 11-Jun-2007 (PDF - 1 MB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.1(1) 05-Jul-2006 (PDF - 831 KB)
• CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0) 29-Jul-2005 (PDF - 630 KB)

Notas Técnicas de Troubleshooting

• Bytes Privados do servidor ctios UCCE 11-Jul-2016
• O cliente de CTIOS Shortcut automaticamente minimiza 02-May-2014
• Veja os agentes registrados em lados do SO CTI 19-Jun-2013
• Característica da prevenção de fraude na tarifa de ligações na versão do IOS 15.1(2)T 29-Jul-2010
• Pesquisando defeitos a falha no login IPCC: CF_Generic_Unspecified_Rejection 25-Oct-2006
• O supervisor desktop indica o “N/A” para as estatísticas do grupo de habilidades 07-Sep-2006
• Níveis baixos recomendados para debugar o Cisco Agent Desktop 27-Jun-2006