Cisco Unified Contact Center Enterprise 12.0(1)

Data sheets

• Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016
• Cisco Unified Contact Center Enterprise 10.0 Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

Notificações de fim de vida útil e vendas

O mais recente

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019

Boletins

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

Field Notices

O mais recente

• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client 27-Jan-2016

Consultorias, respostas e avisos de segurança

• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability 07-Oct-2015
• OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products 10-Jul-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015
• Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 10-Mar-2015
• Multiple Vulnerabilities in ntpd Affecting Cisco Products 22-Dec-2014
• Cisco Unified Communications Web-based Management Vulnerability 09-Nov-2014
• Vulnerabilities in Cisco Unified Contact Center Express 09-Nov-2014
• GNU Bash Environment Variable Command Injection Vulnerability 26-Sep-2014
• Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products 31-May-2014

Informação sobre Compatibilidade

Cisco Unified Contact Center Enterprise 12.0(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

Release Notes

Cisco Unified Contact Center Enterprise 12.0(1)

• Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) 03-Sep-2019

Roadmaps de Documentación

Cisco Unified Contact Center Enterprise 12.0(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1) 12-Dec-2018

Informação

Cisco Unified Contact Center Enterprise 12.0(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)

Referências Técnicas

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0 11-Jan-2019
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019

Guias de Desenho

Cisco Unified Contact Center Enterprise 12.0(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019

Guias de Instalação e Atualização

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1) 04-Jul-2019
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 16-Jul-2019
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1) 11-Jan-2019
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 19-Dec-2018
• Windows Server and SQL Server Upgrade for Unified CCE 05-Jul-2019 (PDF - 1 MB)

Notas Técnicas de Instalação e Atualização

Cisco Unified Contact Center Enterprise 12.0(1)

• CCE 12.0: Informações sobre patch obrigatório e respin de ES antigas 12-Sep-2019

Notas Técnicas e Exemplos de Configuração

O mais recente

• Configurar o proxy NGINX para integração com uma solução de assistência a agentes 05-Oct-2021
• Configurar e solucionar problemas de transferência de rede CVP 30-Sep-2021
• Configurar o provedor de identidade do Cisco Identity Service para ativar o SSO 24-Aug-2021
• Integrar a pesquisa adiada de gerenciamento de experiência do Webex (WxM) com a solução UCCE 15-Jul-2020
• Configurar preenchimento automático de ID de usuário na página de login do AD FS para UCCE SSO 19-Jun-2019
• Configurar o nome de domínio padrão e o supervisor Multi PG no Cisco CCE 12.X 19-Jun-2019
• Configurar a autorização local do UCCE 12.0(X) 19-Jun-2019
• Configurar o bate-papo e e-mail corporativo (ECE) Links e respostas rápidas 06-Dec-2018
• Configurar o agente móvel no UCCE 27-Jun-2018
• Centro de contato SSO com o fornecedor da identidade de Okta 07-Nov-2017
• Sinal unificado da empresa do Contact Center único (UCCE) nos Certificados (SSO) e na configuração 30-May-2017
• Ferramenta portal unificada do receptor da armadilha de Protocolo de Gerenciamento de Rede Simples (SNMP) da Voz da empresa (UCCE)/cliente do centro de contato (CVP) 21-Apr-2017
• Exemplo de configuração da função ICM DBLookup 13-Apr-2017
• Configurar o acesso HTTPS para a ferramenta diagnóstica do pórtico da estrutura UCCE com certificado assinado do Certificate Authority (CA) 28-Oct-2016
• Integração UCCE com exemplo de configuração CM 23-Mar-2016

Guias de Configuração

Cisco Unified Contact Center Enterprise 12.0(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 16-Jul-2019
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• ICM to ICM Gateway User Guide for Unified CCE, Release 12.0 09-Nov-2018
• SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1) 11-Jan-2019

Feature Guides

Cisco Unified Contact Center Enterprise 12.0(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 19-Jul-2019

Guias de Programação

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1) 11-Jan-2019
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1) 11-Jan-2019
• Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1) 04-Jul-2019

Guias para o Usuário Final

Cisco Unified Contact Center Enterprise 12.0(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 19-Dec-2018
• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 27-Aug-2020
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1) 10-May-2019
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1) 07-Nov-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 13-Nov-2018

Guias de Manutenção e Funcionamento

Cisco Unified Contact Center Enterprise 12.0(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 07-Nov-2018

Notas Técnicas de Manutenção e Funcionamento

• Característica da prevenção de fraude na tarifa de ligações na versão do IOS 15.1(2)T 29-Jul-2010
• Compreenda as melhorias de segurança do UCCE 12.5 22-Apr-2020

Support FAQ

• Ajustes úteis do traço para a ferramenta da nova formação do Cisco Unified Contact Center Enterprise 23-Mar-2017
• UCCE FAQ: Como uma rechamada pessoal é reprogramada quando o cliente não responde? 14-Jun-2013

Notas Técnicas de Troubleshooting

O mais recente

• Entender o impacto da vulnerabilidade do Apache Log4j na solução Cisco Contact Center 14-Jan-2022
• Atualizar a solução Unified CCE 12.0(1) com Windows 2016 e SQL 2017 - Procedimento de atualização de terra comum 03-Aug-2021
• Identificar e Solucionar Problemas de Integração UCCE SSO com o IdP do Azure 28-Apr-2021
• O porttico de diagnóstico corporativo do Unified Contact Center não lista os processos ou serviços 11-Feb-2021
• Falha na atualização do UCCE Tomcat 01-Feb-2021
• Como executar o cálculo do nível de serviço para tipos de chamada 15-Nov-2020
• Solução de problemas de passagem MTP do Cisco UCCE Mobile Agent 23-Oct-2020
• Provisionar o Google CCAI com CCE 07-Aug-2020
• Solucionar problemas de PCCE 12.x SPOG não renderizando o gadget ECE 24-Jul-2020
• Como alterar o valor de Tempo máximo na fila no Roteador ICM. 23-Jul-2020
• Finesse Integração de cliente terceirizado com SSO 11-Jun-2020
• Identificar e Solucionar Problemas de Disponibilidade de Agentes PQ e Prioridade de Atributos 24-Apr-2020
• Certificados autoassinados do Exchange em uma solução UCCE 24-Apr-2020
• Compreender o consumo do CCE Smart License Agent 22-Apr-2020
• Vinculação de NIC e Métrica de Interface do UCCE Windows Server 03-Mar-2020

Folhetos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022

White Papers

• Cisco Customer Virtual Assistant White Paper 22-Mar-2020
• Work-from-Home Solution Deployment Guide White Paper 09-Jul-2020