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Central de atendimento
Cisco Unified Contact Center Enterprise
Cisco Unified Contact Center Enterprise 12.0(1)
Resumo do produto
Série
Cisco Unified Contact Center Enterprise
Visão geral
Resumo do produto
Status
Disponível
Pedido da série
Data de lançamento
11-JAN-2019
Contate a Cisco
Abra um caso on-line do TAC
Números de telefone do suporte mundial
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Documentação
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Visualizados recentemente
Os documentos deste produto visualizados recentemente aparecerão aqui.
Avisos de segurança mais recentes
22-Jan-2021
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
19-May-2020
Bulletin: Cisco Context Service Product Bulletin
07-May-2020
Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
03-May-2020
Security Advisory: Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
16-Apr-2020
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
10-Feb-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
21-Feb-2019
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
13-Dec-2018
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
Categorias de documento
Avisos de segurança
Configuração
Data sheets e informações sobre o produto
Instalação e atualização
Manutenção e operação
Material
Projeto
Referência
Solução de Problemas
Versão e compatibilidade
Data sheets e informações sobre o produto
Data sheets
Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
16-Dec-2019
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Unified Contact Center Enterprise 11.0 Data Sheet
11-Sep-2015
Cisco Unified Intelligence Center 10.0 Data Sheet
04-Feb-2016
Cisco Unified Contact Center Enterprise 10.0 Data Sheet
03-Feb-2016
Cisco Unified Contact Center Enterprise 9.0 Data Sheet
15-Jan-2016
Cisco Unified Contact Center Management Portal Data Sheet
11-Aug-2014
Cisco Collaboration Flex Plan Contact Center Data Sheet
01-Feb-2021
Cisco Unified Contact Center Enterprise 12.5 Data Sheet
27-Jul-2020
Notificações de fim de vida útil e vendas
O mais recente
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
25-Jan-2021
Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
01-Jun-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
20-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
27-Jan-2020
End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
30-Jul-2019
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
30-Jul-2019
Annonce d’arrêt de commercialisation et de fin de vie de Centre de contact Cisco: EA-CC-MIGRATION
01-Nov-2018
End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
01-Nov-2018
Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
21-Aug-2018
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
01-Aug-2018
Exibir toda a documentação deste tipo
Avisos de segurança
Boletins
Cisco Context Service Product Bulletin
19-May-2020
Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin
04-Jun-2018
Cisco Customer Contact Software Policy for Using Microsoft Security Updates on Products Deployed on a Retail Installation of Windows Operating System
09-Jan-2012
Field Notices
O mais recente
Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
22-Jan-2021
Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
07-May-2020
Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
16-Apr-2020
Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
10-Feb-2020
Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
04-Feb-2020
Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
04-Feb-2020
Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
21-Feb-2019
Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
13-Dec-2018
Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
29-Jun-2018
Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
20-Dec-2017
Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
13-Oct-2017
Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
12-Apr-2017
Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
11-Jan-2017
Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
27-Jan-2016
Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
22-Dec-2014
Exibir toda a documentação deste tipo
Consultorias, respostas e avisos de segurança
Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
03-May-2020
Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
03-May-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
14-Nov-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
27-Sep-2016
Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
22-Jun-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
29-Jan-2016
Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
04-Dec-2015
OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
08-Oct-2015
Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
07-Oct-2015
OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
10-Jul-2015
XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
10-Jul-2015
Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
12-Jun-2015
Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
10-Mar-2015
Multiple Vulnerabilities in ntpd Affecting Cisco Products
22-Dec-2014
Cisco Unified Communications Web-based Management Vulnerability
09-Nov-2014
Vulnerabilities in Cisco Unified Contact Center Express
09-Nov-2014
GNU Bash Environment Variable Command Injection Vulnerability
26-Sep-2014
Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products
31-May-2014
Versão e compatibilidade
Informação sobre Compatibilidade
Cisco Unified Contact Center Enterprise 12.0(1)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
19-Feb-2021
Release Notes
Cisco Unified Contact Center Enterprise 12.0(1)
Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1)
03-Sep-2019
Referência
Roadmaps de Documentación
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1)
12-Dec-2018
Informação
Cisco Unified Contact Center Enterprise 12.0(1)
Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1)
07-Jan-2019
(PDF - 1 MB)
Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1)
11-Jan-2019
(PDF - 26 MB)
Referências Técnicas
Cisco Unified Contact Center Enterprise 12.0(1)
CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
11-Jan-2019
Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
11-Jan-2019
Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
21-Nov-2019
CTI OS Bandwidth Calculator
01-Jul-2010
Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration
29-Jun-2011
(PDF - 886 KB)
Cisco Unified ICM ACD Supplement for Alcatel 4400
27-Jan-2011
(PDF - 597 KB)
Cisco Unified ICM ACD Supplement for Aspect Contact Server
06-May-2014
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration
18-Mar-2010
(PDF - 581 KB)
Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center
12-Aug-2015
(PDF - 1 MB)
Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM)
10-Mar-2014
(PDF - 2 MB)
Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface)
25-Feb-2010
(PDF - 3 MB)
Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100
20-Dec-2013
(PDF - 681 KB)
Cisco Unified ICM ACD Supplement for Nortel Symposium
17-Aug-2011
(PDF - 747 KB)
Cisco Unified ICM ACD Supplement for Rockwell Spectrum
15-Apr-2011
(PDF - 1 MB)
Cisco Unified ICM Supplement for VRU Peripheral Gateway
25-Feb-2010
(PDF - 434 KB)
HDS/WebView Bandwidth Calculator
02-Nov-2007
Template Design Guide Using InfoMaker
25-Feb-2010
(PDF - 2 MB)
Projeto
Guias de Desenho
Cisco Unified Contact Center Enterprise 12.0(1)
Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
22-Mar-2019
IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1
22-Apr-2014
UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator
21-Apr-2014
Notas Técnicas de Desenho
Failover de roteador que não trabalha em um Modo Duplexado
23-Feb-2005
Instalação e atualização
Guias de Instalação e Atualização
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
16-Jul-2019
Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
19-Dec-2018
CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
04-Jul-2019
Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
11-Jan-2019
Windows Server and SQL Server Upgrade for Unified CCE
05-Jul-2019
(PDF - 1 MB)
Notas Técnicas de Instalação e Atualização
Cisco Unified Contact Center Enterprise 12.0(1)
CCE 12.0: Informação na correção de programa imperativa e na Re-rotação de ES velhos
12-Sep-2019
O SNMP presta serviços de manutenção à reinstalação
19-Jun-2013
Configuração
Notas Técnicas e Exemplos de Configuração
Cisco Unified Contact Center Enterprise 12.0(1)
Configurar a autorização local UCCE 12.0(X)
19-Jun-2019
Centro de contato SSO com o fornecedor da identidade de Okta
07-Nov-2017
Configurar o Auto-povoamento do usuário - identificação na página de login AD FS para UCCE SSO
19-Jun-2019
Configurar o Domain Name do padrão e o multi supervisor PG em Cisco CCE 12.X
19-Jun-2019
Configurar o acesso HTTPS para a ferramenta diagnóstica do pórtico da estrutura UCCE com certificado assinado do Certificate Authority (CA)
28-Oct-2016
Configurar o bate-papo da empresa e as relações e respostas rápidas do email (ECE)
06-Dec-2018
Configurar o fornecedor da identidade para que o serviço da identidade de Cisco permita o SSO
24-Apr-2020
Equilíbrio da carga do IVR DE IP - Rota da tradução ao nó de VRU
22-Oct-2018
Exemplo de configuração da função ICM DBLookup
13-Apr-2017
Ferramenta portal unificada do receptor da armadilha de Protocolo de Gerenciamento de Rede Simples (SNMP) da Voz da empresa (UCCE)/cliente do centro de contato (CVP)
21-Apr-2017
Integração UCCE com exemplo de configuração CM
23-Mar-2016
Integre a avaliação adiada do Gerenciamento da experiência do WebEx (WxM) com solução UCCE
15-Jul-2020
Mensagem do servidor SQL do Distribuidor AW: O principal do server não pode alcançar o base de dados sob o contexto de segurança atual
04-Apr-2014
O reinício do registador gerencie o SNMP traps velho
10-May-2007
Sinal unificado da empresa do Contact Center único (UCCE) nos Certificados (SSO) e na configuração
30-May-2017
Trabalhos do alarme CIM para reprocess atividades da fila da exceção ao exemplo de configuração traçado das filas
11-Oct-2013
Use CTITest para pesquisar defeitos problemas de login do agente de IPCC
01-Nov-2006
Utilitário ICM rttest Cisco
08-Nov-2004
Guias de Configuração
Cisco Unified Contact Center Enterprise 12.0(1)
Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
12-Dec-2018
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
16-Jul-2019
Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
21-Nov-2019
Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
11-Jan-2019
ICM to ICM Gateway User Guide for Unified CCE, Release 12.0
11-Jan-2019
SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1)
11-Jan-2019
Feature Guides
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Unified Contact Center Enterprise Features Guide, Release 12.0
19-Jul-2019
Guias de Programação
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1)
09-Sep-2020
CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1)
11-Jan-2019
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1)
11-Jan-2019
Manutenção e operação
Guias para o Usuário Final
Cisco Unified Contact Center Enterprise 12.0(1)
Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
19-Dec-2018
Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)
10-May-2019
Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1)
07-Nov-2018
Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
27-Aug-2020
Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
11-Jan-2019
Guias de Manutenção e Funcionamento
Cisco Unified Contact Center Enterprise 12.0(1)
Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
07-Nov-2018
Notas Técnicas de Manutenção e Funcionamento
Característica da prevenção de fraude na tarifa de ligações na versão do IOS 15.1(2)T
29-Jul-2010
Compreenda aprimoramentos de segurança UCCE 12.5
22-Apr-2020
O reinício do registador gerencie o SNMP traps velho
10-May-2007
Utilização do Utilitário de Linha de Comando OPCTest
01-Oct-2006
Veja os agentes registrados em lados do SO CTI
19-Jun-2013
Solução de Problemas
Support FAQ
Ajustes úteis do traço para a ferramenta da nova formação do Cisco Unified Contact Center Enterprise
23-Mar-2017
UCCE FAQ: Como uma rechamada pessoal é reprogramada quando o cliente não responde?
14-Jun-2013
Notas Técnicas de Troubleshooting
O mais recente
O porttico de diagnóstico corporativo do Unified Contact Center não lista os processos ou serviços
11-Feb-2021
Falha na atualização do UCCE Tomcat
01-Feb-2021
Como executar o cálculo do nível de serviço para tipos de chamada
15-Nov-2020
Solução de problemas de passagem MTP do Cisco UCCE Mobile Agent
23-Oct-2020
Provisionar o Google CCAI com CCE
07-Aug-2020
Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
24-Jul-2020
How to change Max Time in Queue value in ICM Router.
23-Jul-2020
Integração Thirdparty do cliente da fineza com SSO
11-Jun-2020
Pesquise defeitos a disponibilidade de agente PQ e atribua a prioridade
24-Apr-2020
Certificados auto-assinados da troca em uma solução UCCE
24-Apr-2020
Compreenda o consumo esperto do agente da licença CCE
22-Apr-2020
Medidor do emperramento e da relação UCCE Windows Server NIC
03-Mar-2020
Pesquise defeitos o início de uma sessão diagnóstico do pórtico da estrutura falha com Errorcode HTTP 403
12-Nov-2019
Pesquise defeitos o agente que visa regras em Cisco UCCE
22-Oct-2019
Como verificar a versão dos relatórios conservados em estoque CUIC
22-Oct-2019
Exibir toda a documentação deste tipo
Material
Resumos da solução
Solution Overviews
25-Jan-2015
White Papers
Cisco Customer Virtual Assistant White Paper
22-Mar-2020
Work-from-Home Solution Deployment Guide White Paper
09-Jul-2020
Downloads
Comunidade
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