Cisco Unified Contact Center Enterprise 12.0(1)
Resumo do produto
| Série | Cisco Unified Contact Center Enterprise |
|---|---|
| Visão geral | Resumo do produto |
| Status | Disponível Pedido da série |
|---|---|
| Data de lançamento | 11-JAN-2019 |
Feedback-
Principais resultados da pesquisa
Visualizados recentemente
- Os documentos deste produto visualizados recentemente aparecerão aqui.
Avisos de segurança mais recentes
- 22-Jan-2021
- 19-May-2020
- 07-May-2020
- 03-May-2020
- 16-Apr-2020
- 10-Feb-2020
- 04-Feb-2020
- 04-Feb-2020
- 21-Feb-2019
- 13-Dec-2018
Categorias de documento
-
Data sheets e informações sobre o produto
Data sheets
-
- Cisco Contact Center Enterprise 12.0 Product Line Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Unified Contact Center Enterprise 11.0 Data Sheet
- Cisco Unified Intelligence Center 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 10.0 Data Sheet
- Cisco Unified Contact Center Enterprise 9.0 Data Sheet
- Cisco Unified Contact Center Management Portal Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
Notificações de fim de vida útil e vendas
O mais recente
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Centre de contact Cisco: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
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Avisos de segurança
Boletins
- Cisco Context Service Product Bulletin
- Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin
- Cisco Customer Contact Software Policy for Using Microsoft Security Updates on Products Deployed on a Retail Installation of Windows Operating System
Field Notices
O mais recente
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
- Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided
- Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
- Field Notice: FN - 64075 - CTI Server Agent Real Time Statistics Missing on Supervisor Desktop, Inconsistent Agent_Team OpenRequests from Client
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
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Consultorias, respostas e avisos de segurança
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability
- Transport Layer Security Renegotiation Remote Man-in-the-Middle Attack Vulnerability
- OpenSSL Alternative Chains Certificate Forgery Vulnerability (July 2015) Affecting Cisco Products
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- Multiple Vulnerabilities in ntpd Affecting Cisco Products
- Cisco Unified Communications Web-based Management Vulnerability
- Vulnerabilities in Cisco Unified Contact Center Express
- GNU Bash Environment Variable Command Injection Vulnerability
- Apache Struts 2 Command Execution Vulnerability in Multiple Cisco Products
Versão e compatibilidade
Informação sobre Compatibilidade
-
- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Unified Contact Center Enterprise 12.0(1)
Release Notes
- Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Referência
Roadmaps de Documentación
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- Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Informação
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
Referências Técnicas
- CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
- CTI OS Bandwidth Calculator
- Cisco ICM Software ACD Supplement for Aastra Pointspan Agent Routing Integration (PDF - 886 KB)
- Cisco Unified ICM ACD Supplement for Alcatel 4400 (PDF - 597 KB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Agent Routing Integration (PDF - 581 KB)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for NEC NEAX 2400/7400 (OAI/Infolink Interface) (PDF - 3 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
- Cisco Unified ICM ACD Supplement for Nortel Symposium (PDF - 747 KB)
- Cisco Unified ICM ACD Supplement for Rockwell Spectrum (PDF - 1 MB)
- Cisco Unified ICM Supplement for VRU Peripheral Gateway (PDF - 434 KB)
- HDS/WebView Bandwidth Calculator
- Template Design Guide Using InfoMaker (PDF - 2 MB)
Projeto
Guias de Desenho
-
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Notas Técnicas de Desenho
Instalação e atualização
Guias de Instalação e Atualização
-
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1)
- Windows Server and SQL Server Upgrade for Unified CCE (PDF - 1 MB)
Cisco Unified Contact Center Enterprise 12.0(1)
Notas Técnicas de Instalação e Atualização
- CCE 12.0: Informação na correção de programa imperativa e na Re-rotação de ES velhos
Cisco Unified Contact Center Enterprise 12.0(1)
Configuração
Notas Técnicas e Exemplos de Configuração
-
- Configurar a autorização local UCCE 12.0(X)
Cisco Unified Contact Center Enterprise 12.0(1)
- Centro de contato SSO com o fornecedor da identidade de Okta
- Configurar o Auto-povoamento do usuário - identificação na página de login AD FS para UCCE SSO
- Configurar o Domain Name do padrão e o multi supervisor PG em Cisco CCE 12.X
- Configurar o acesso HTTPS para a ferramenta diagnóstica do pórtico da estrutura UCCE com certificado assinado do Certificate Authority (CA)
- Configurar o bate-papo da empresa e as relações e respostas rápidas do email (ECE)
- Configurar o fornecedor da identidade para que o serviço da identidade de Cisco permita o SSO
- Equilíbrio da carga do IVR DE IP - Rota da tradução ao nó de VRU
- Exemplo de configuração da função ICM DBLookup
- Ferramenta portal unificada do receptor da armadilha de Protocolo de Gerenciamento de Rede Simples (SNMP) da Voz da empresa (UCCE)/cliente do centro de contato (CVP)
- Integração UCCE com exemplo de configuração CM
- Integre a avaliação adiada do Gerenciamento da experiência do WebEx (WxM) com solução UCCE
- Mensagem do servidor SQL do Distribuidor AW: O principal do server não pode alcançar o base de dados sob o contexto de segurança atual
- O reinício do registador gerencie o SNMP traps velho
- Sinal unificado da empresa do Contact Center único (UCCE) nos Certificados (SSO) e na configuração
- Trabalhos do alarme CIM para reprocess atividades da fila da exceção ao exemplo de configuração traçado das filas
- Use CTITest para pesquisar defeitos problemas de login do agente de IPCC
- Utilitário ICM rttest Cisco
Guias de Configuração
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 12.0
- SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Feature Guides
- Cisco Unified Contact Center Enterprise Features Guide, Release 12.0
Cisco Unified Contact Center Enterprise 12.0(1)
Guias de Programação
Manutenção e operação
Guias para o Usuário Final
-
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1)
- Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Guias de Manutenção e Funcionamento
- Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1)
Cisco Unified Contact Center Enterprise 12.0(1)
Notas Técnicas de Manutenção e Funcionamento
Solução de Problemas
Support FAQ
Notas Técnicas de Troubleshooting
O mais recente
- O porttico de diagnóstico corporativo do Unified Contact Center não lista os processos ou serviços
- Falha na atualização do UCCE Tomcat
- Como executar o cálculo do nível de serviço para tipos de chamada
- Solução de problemas de passagem MTP do Cisco UCCE Mobile Agent
- Provisionar o Google CCAI com CCE
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
- How to change Max Time in Queue value in ICM Router.
- Integração Thirdparty do cliente da fineza com SSO
- Pesquise defeitos a disponibilidade de agente PQ e atribua a prioridade
- Certificados auto-assinados da troca em uma solução UCCE
- Compreenda o consumo esperto do agente da licença CCE
- Medidor do emperramento e da relação UCCE Windows Server NIC
- Pesquise defeitos o início de uma sessão diagnóstico do pórtico da estrutura falha com Errorcode HTTP 403
- Pesquise defeitos o agente que visa regras em Cisco UCCE
- Como verificar a versão dos relatórios conservados em estoque CUIC
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Material
Resumos da solução
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