Provides information about cloud monitoring and the use of system users for health checks in Cisco SD-WAN Manager version earlier than 20.3.x.
Cloud monitoring helps ensure the availability of SD-WAN Control Components as part of the Cisco Catalyst SD-WAN cloud hosting services. By default, Cisco SD-WAN Manager has a user named viptelatac with operator privileges. We use this user to log in to Cisco SD-WAN Manager to collect and monitor the health of Cisco Catalyst SD-WAN.
You can view periodic logins from the monitoring system using the viptelatac user in the Cisco SD-WAN Manager audit log. The monitoring service uses RestAPIs to collect health information from Cisco SD-WAN Manager.
The Cloud Infra team uses the viptelatac user to log in to Cisco SD-WAN Manager for additional health checks. The team also uses this account to triage issues in response to internal alerts and to assist with your Technical Assistance Center (TAC) cases.
To disable the cloud monitoring system, open a TAC case with the Cisco Catalyst SD-WAN Cloud Infra team and request to disable the cloud monitoring. After monitoring is disabled, remove the configured viptelatac user from Cisco SD-WAN Manager.