Cisco Catalyst SD-WAN CloudOps Guide

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Cisco Catalyst SD-WAN CloudOps Guide

Open a TAC support case for the Cloud Infra team

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Provides instructions on how to effectively open and manage a Technical Assistance Center (TAC) case to ensure timely support and resolution for Cisco SD-WAN operational issues.


Procedure

1.

Log in to the Support Case Manager on the Cisco website.

2.

Select New Case > Products & Services > Open Case.

3.

Enter the appropriate entitlement information. You can use the serial number of a WAN Edge device for entitlement information.

4.

Select Next and enter your case details.

5.

Select Technology > Search and enter the appropriate Tech and Sub Tech keywords:

  • Technology: SDWAN - Cisco-Hosted

  • SubTechnology: SDWAN Cloud Infra