Lists how alert notifications are managed and received for Cisco SD-WAN cloud-hosted fabric control components.
The CloudOps team manages the infrastructure of cloud-hosted instances. The team also helps with monitoring and back-end infrastructure maintenance. However, the team does not change or manage the running software version or configuration of the instances.
The CloudOps team may send alert notifications to indicate software issues, misconfiguration, or features that are overusing capacity. You may also be running your own tests, changes, or configuration updates that the team is not aware of.
The CloudOps team will notify you instead of taking direct action on the hosted control component instances. The team will ask you to open a Technical Assistance Center (TAC) support case for assistance and evaluation as needed. After you open a TAC case, TAC and the CloudOps team will work with you to resolve the issue.
Updating your fabric contact for receiving alert notifications
Each cloud-hosted fabric has one customer contact email address defined as the owner to receive CloudOps Alert notifications. Your fabric uses the contact email address from the End Customer details in the Sales Order as the owner contact by default.
You can open a Technical Assistance Center (TAC) case to review or update the contact information.
If you have cloud-based dedicated single-tenant control components, you can directly update the owner contact email address through the Cisco Catalyst SD-WAN Portal.
Only one email address contact can be defined as the owner. Use a group mailing list email address.