Lists the procedures and notifications related to mandatory maintenance of cloud-hosted control components.
The CloudOps team may at times need to perform maintenance on your instances. The instances are then rebooted before the cloud provider's maintenance window. This process allows you to move the instances from a hardware node that requires maintenance to a new and healthy hardware node. This approach prevents disruption of service.
You receive notifications at your registered email address for your fabric in the CloudOps system. The registered email address is initially configured using your original Sales Order's End Customer Email Address field. You can update it by logging into the Cisco Catalyst SD-WAN Portal at https://ssp.sdwan.cisco.com. The registered email address is not derived from the Cisco SD-WAN Manager Settings page.
You receive email notices about mandatory reboots of cloud-hosted control components hosted in Amazon Web Services (AWS) only.
You can reschedule the change window, as long as the requested date and time is before the cloud provider's maintenance window time.You may not always receive advance notice, as the timing depends on the severity of the issue on the cloud provider's hardware node.