Cisco CloudOps cloud management responsibilities

Cisco CloudOps provides a structured approach to managing and supporting cloud-hosted SD-WAN infrastructures. Their responsibilities cover fabric provisioning, real-time monitoring, troubleshooting, disaster recovery, capacity management, and cloud infrastructure support. These help ensure reliable network operation and optimal cloud service performance.

Fabric provisioning responsibilities

• Provision cloud-hosted control components for your Cisco Catalyst SD-WAN fabric, configure a unique admin password with an expiration time of one week, and hand over Cisco SD-WAN Manager to you.

• Configure Cisco SD-WAN Manager with a default template and policy when you choose the default template and policy push option on the sales order.

• Create and manage Cisco SD-WAN Cloud, Cisco SD-WAN Cloud-Pro, and Cisco SD-WAN Cloud-MSP clusters as needed.

• For direct enterprise customers, manage tenants on Cisco SD-WAN Cloud-MSP fabrics.

Monitoring and troubleshooting responsibilities

• Use a real-time monitoring system to check the health of Cisco Catalyst SD-WAN control components and generates alerts. The check includes the health of Cisco SD-WAN Manager, application servers, web servers, other microservices, and configuration or statistics databases.

• Take proactive action for cloud infrastructure issues, which are beyond your control. Otherwise, notify you about the potential issues and request that you open a Technical Assistance Center (TAC) support case for further investigation.

• Manage alerts based on notifications from the cloud provider environments on instance status, CPU inactivity status, or network inactivity status.

• Resolve the alerts proactively if it doesn’t require a down time of the services and notify you when services experience intermittent disruptions.

• Send renewal notices to you thirty, fifteen, and five days before certificate expiration on Cisco SD-WAN Manager. Your Cisco Catalyst SD-WAN control component certificates remain valid for one year.

Cloud infrastructure support responsibilities

• Carry out disaster recovery workflows, such as creating snapshots of volumes or configurations. Restore Cisco SD-WAN Manager clusters based on these snapshots.

• Provision custom subnetting to extend your on-premises network into the cloud-hosted fabric's network.

• Manage on-premises-to-cloud migrations.

Capacity management responsibilities

• Monitor the growth of devices per fabric and control component instance capacity parameters such as CPU, disk, and memory utilization.

• Increase the capacity of the service instances according to a preset guideline when needed.

This reference enables quick understanding of the specific operational and support activities that Cisco CloudOps undertakes to maintain, supervise, and enhance Cisco SD-WAN cloud environments.