Lists the key customer responsibilities required for maintaining Cisco SD-WAN cloud services, which affect the validity of the SD-WAN Cloud SLA and service uptime.
You must fulfill specific responsibilities to maintain guaranteed SLA and service uptime for cloud management. Failure to meet these requirements will invalidate the SD-WAN Cloud SLA, including any service uptime guarantees.
Your main responsibilities include:
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Manage the allowed access-list with your source public IP ranges for management access of control components.
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Renew control component certificates on time.
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Before you make any changes in the Cisco Catalyst SD-WAN Portal, capture an on-demand snapshot by using the Take an On-Demand Snapshot procedure. Then, back up the configuration using the Back Up the Active Cisco SD-WAN Manager procedure.
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Upgrade the software.
Open a Cisco Technical Assistance Center (TAC) case if you face any issues with software upgrade, or want a version rollback.
The Cisco SD-WAN Validator and Cisco SD-WAN Controller are stateless services. Therefore, you do not need to take backups for these services. Cisco SD-WAN Manager automatically pushes the configurations once they are attached to templates.
We recommend that you create and attach templates to the Cisco SD-WAN Validator and Cisco SD-WAN Controller instead, so that the Cisco SD-WAN Manager backups automatically include the configuration backup of the control components.
The Cisco Catalyst SD-WAN support teams can assist with the control component software upgrade for all deployment types.
It is your responsibility to upgrade the software version of an edge device. For the compatible versions of edge devices based on control component versions, refer to Cisco SD-WAN Control Components Compatibility Matrix.
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Respond to notifications sent by the CloudOps team to authorize the service window, approve an instance reboot, review changes, or verify changes carried out by the CloudOps team.
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For a Cisco SD-WAN Cloud-Pro fabric, configure the third interface on Cisco SD-WAN Manager with a static IP or a DHCP-based IP to use it for Software Defined Application Visibility and Control (SD-AVC). By default, the third interface is in the shutdown state.
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Open a TAC case to arrange a service window when you receive a notification from the CloudOps team. Some operations require your consent before they can be performed.
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Create Smart Accounts or Virtual Accounts on software.cisco.com and attach Cisco Catalyst SD-WAN subscribed devices to them.
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Define device configuration templates and policies, and perform other activities that require logging into Cisco SD-WAN Manager.
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For a Cisco SD-WAN Cloud fabric, open a Cisco TAC support case if you need specific software versions to be added in the Cisco SD-WAN Manager software repository.
Meeting these responsibilities ensures compliance with the SD-WAN Cloud SLA and maintains all associated service guarantees.