Identify Network Field Notices

Field Notices identifier tool overview

Field Notices are notifications that are published for significant issues, other than security vulnerability-related issues, that directly involve Cisco products and typically require an upgrade, workaround, or other customer action.

The Field Notices tool uses these notifications, scans the inventory within Catalyst Center, and finds the devices with these known issues.

View Field Notices

Procedure

Step 1

From the main menu, choose Tools > Field Notices.

Step 2

If you are launching the Field Notices window for the first time, click Scan Network.

Step 3

In the Scan Network window, do these steps:

  1. If required, edit the default Task Name.

  2. Click Now to scan the network immediately, or click Later to scan the network at a later time.

Note

 

In the top banner, click the here link to create a new trial that provides access to customized field notices based on device configuration.

Step 4

On completion of the scan, the FIELD NOTICES area displays the field notices for hardware and software issues. To view the list of devices and the issues identified for the devices, click the Devices tab and do these steps:

  1. In the SUMMARY area, expand Devices Family and filter the device family (Routers, Switches and Hubs, Unified AP, or Wireless Controller).

  2. Expand Scan Status and filter the devices based on Success, Failed, or Not Scanned.

    The Devices table displays the list of devices based on Device Name, IP Address, Device Family, Site, Field Notices, Potential Field Notices, Scan Status, Last Scanned, Site, and Reachability.

    The Field Notices and Potential Field Notices columns display the number of field notices and potential field notices for the device.

  3. Click a number from the respective column to open a slide-in pane with additional details.

  4. In the slide-in pane, click the Field Notices or Potential Field Notices tab to view a table with additional information.

    Note

     

    The Reason column is shown only for potential field notices.

  5. (Optional) Click the Details tab to view hardware, software details, and operational summary.

Step 5

Click the Field Notices tab and do these steps:

  1. In the SUMMARY area, expand Field Notice Type.

  2. Choose the type Hardware or Software.

    The Field Notices table displays with additional information.

  3. The Affected Devices column displays the number of affected devices. Click a number to open a slide-in pane with additional details.

    Affected devices meet all the criteria that can be checked automatically for a field notice. No additional manual verification is required to confirm that the device is affected.

  4. The Potentially Affected Devices column displays the number of potentially affected devices. Click a number to open a slide-in pane with additional details.

    Potentially affected devices meet all the criteria that can be checked automatically for a field notice; however, additional manual verification is required to confirm that the device is affected.

Step 6

(Optional) Click Re-scan Network to run the network scan again.

  1. In the Scan Network slide-in pane, choose whether you want to scan your system for field notices Now or Later, and click Submit.

  2. To view the progress, click the menu icon and choose Activities > Tasks and confirm the schedule and recurrence of the scan.