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Tutorial Title
 
1 Cisco Service Expert Program Curriculum Overview
2 The Importance of Service
3 Cisco.com Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
7 Technical Support Service Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
Introduction
Overview
Supported Products
Program Components
Decision Process
Overcoming Objections
Interactive Exercise
Review
Summary
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 10: Cisco SMB Support Assistant

Review Questions

In what cases would you suggest that a customer choose Cisco SMB Support Assistant over SMARTnet?

Select the best answer from the choices below.

A. The customer wishes to cover a Cisco 3800 router.
B. The customer may require upgrades to their Cisco OS software to support new functionality that's being explored now for implementation next year.
C. The customer needs simple, easy-to-use, easy-to-find support in a portal.
D. None of the above.

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