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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Online Tools and Resources
4 Technical Assistance
5 Software Support
6 Hardware Replacement
Introduction
What is Hardware Replacement?
Advance Replacement
Onsite Support
The Value of Advance Replacement
Overcoming Objections
Case Study
Quote
Interactive Exercise
Review Questions
Summary
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
  13 Next Steps
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Module 6: Hardware Replacement

The Value of Advance Replacement

The final benefit of having Advance Replacement support is that your customers have access to parts availability in the areas where they have deployed Cisco networks via the Cisco depot infrastructure.

The access to the Cisco global depot infrastructure that Advance Replacement provides can can save your customers money in many important ways which may include:

  Reducing the costs associated with importation duties.
  Reducing or eliminating shipping costs and customs broker fees.
  Preserving valuable capital that could be wasted in expensive inventory or warehouse facilities.
  Preventing loss from theft and/or damage – in addition to eliminating the related insurance costs.

 

Note: For more information on which replacement options are available in your area, go to the Cisco Service Availability Matrix at http://www.cisco.com/cgi-bin/front.x/agents/SAM/cca_sam_landing.cgi

 

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