The graphic below highlights the fact that the majority of issues in the IT world fall into the categories of Operator Error or Application Failure. Only 20% of these issues are related to the technology or hardware itself.

To avoid mistakenly replacing hardware as a result of a non-hardware related issue, it is important for your customers to accurately diagnosis the problem first. Advance replacement support contracts minimize or eliminate the amount of spares a customer must maintain to achieve a cost effective and adequate level or redundancy.

Having access to technical experts through Advance Replacement helps to eliminate replacements due to misdiagnosis – and saves your customers revenue that could mistakenly get spent otherwise.