As a Cisco qualified partner or reseller, you will need to work with your customers to determine which delivery option best meets their network availability requirements. It is important to let customers know the delivery option selected refers to the time frame to receive the replacement part from the time of problem determination and part dispatch by the Cisco TAC.

There are specific questions that you need to think about when working with your customers to determine the appropriate level of Advance Replacement support that will meet their needs.

The diagram on this page illustrates one way to help your customers decide which level of Advance Replacement support is appropriate for them. It is a good idea to keep the following questions in mind as you are leading them through this process:

		Does your customer already have an onsite engineer, or will they need support from you?
		Does your customer need 24-hour, around-the-clock support?
		How critical is their Cisco equipment to the operation of the network?
		Does the customer have spares onsite?

Once you have worked with your customer to determine the appropriate level of Advance Replacement support using the diagram and questions on this page, you can be sure that your customer will feel comfortable with the solution that the two of you came to an agreement on together.