| Advance Replacement is the delivery of replacement
parts after problem determination by the Cisco TAC and before
the faulty unit is returned to Cisco. It provides the fastest
resolution of hardware problems and is designed to meet your
customers’ network availability requirements.
Cisco provides several Advance Replacement solutions to help
your customers manage the challenges associated with receiving
hardware parts support and replacement of equipment when necessary.
These delivery options include:
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8X5XNBD: Parts are delivered the Next
Business Day during regular business hours. |
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8X5X4: Parts are delivered within four
hours on the same business day during regular business
hours. |
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24X7X4: Parts are delivered within four
hours, 24 hours a day, seven days a week. |
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24X7X2: Parts are delivered within two
hours, 24 hours a day, seven days a week. |
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