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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

The ability to take advantage of the security services of Cisco IOS Software is another critical feature that you need to run a highly robust Cisco network. Security services enforce an organization’s policies and safeguard networks against misuse. The following list contains the key security services available through Cisco IOS Software:

  Access Control Lists - As the name implies, access control lists (ACLs) are commonly used as security filters to block traffic from entering or exiting parts of the network.
  Authentication, Authorization, and Accounting - Authentication validates a user's identity. Authorization limits what a user is allowed to do on the network, usually defined by a profile for the user or a group to which the user belongs.
  IP Security (IPSec) - A framework of open standards for ensuring secure private communications over IP networks.
  Cisco IOS Software Firewall - The Cisco IOS Software Firewall adds practical, state-of-the-art firewall technology to Cisco IOS Software-based routers. As an integrated solution, it takes advantage of what a customer already owns (a perimeter router) and understands (Cisco IOS Software), to simplify ownership and management considerations.

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