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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

VPN is another feature available to you within Cisco IOS Software. VPN provides the same security and performance as a private, leased-line network – without the high cost. Critical Cisco IOS Software VPN services include:

  Tunneling
  Encryption and security
  VPN resiliency

By delivering a comprehensive VPN solution in a single device, Cisco VPN-optimized routers ensure greater interoperability of different services than multi-device solutions offered by competitors. These services can include security, QoS, and tunneling/encryption.

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