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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

Cisco IOS Software also provides the technologies that enable the consolidation of voice and video over data onto a single IP network. This convergence of voice, video, and data allows you to create a single, powerful network that is far easier and less expensive to manage and operate than individual networks for different media types.

A combination of different Cisco products (hardware and software) and ecosystem partner applications together provide the Cisco voice and video – Cisco AVVID (Architecture for Voice, Video, and Integrated Data) – solution to customers. Cisco IOS Software plays the major role of providing the IP fabric and the intelligent network services such as QoS, to prioritize voice traffic and features such as the various signaling protocols.

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