Cisco Systems
Close Window


Feedback  |  Help
Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
<  Previous  |  Next  >

Module 5: Software Support

Cisco IOS Software

Cisco network platforms and the Cisco IOS Software running on them are a unified system - one that is a firm foundation for building Internet applications.

The software support available to customers with Cisco IOS Software running on their networks entitles them with:

  Major software updates.
  Minor software updates.
  Maintenance updates and patches.

These enhancements empower your customers’ networks with the latest capabilities. In addition, these updates and maintenance releases also can help limit the occurrence of revenue-impacting downtime on their networks.

<  Previous  |  Next  >

Close Window
All content copyright 1992-2001 Cisco Systems, Inc. Important Notices and Privacy Statement.