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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

Multicast Technologies are also important features within Cisco IOS Software. Multicast technologies are based on the concept of a group. An arbitrary group or host that expresses an interest in receiving a particular data stream can do so with an Internet Group Management Protocol (IGMP).

This is important to your customer because a host must be a member of the IGMP to receive the data stream, which will streamline any particular data to any particular group anywhere. This maximizes communication for your customer’s company.

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