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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

IP Routing is the foundation of the Internet, and arguably one of the most important technologies of the past 20 years. Because of IP routing technology, Cisco has connected the world together with a “network of networks.”

Innovation in IP routing is one of Cisco’s strongest commitments. Cisco’s next generation routing technology includes multi-gigabit-per-second performance, advanced quality of service capability, layer 4-7 intelligence, and integration with layer 2 switching.

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