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Tutorial Title
 
1 Cisco Service Expert Program Overview
2 The Importance of Service
3 Cisco. com Online Tools and Resources
4 Technical Assistance
5 Software Support
Introduction
Software Support
Cisco IOS Software
Cisco IOS Software Entitlement
Software Support for Network Applications
Value of Software Support
Overcoming Objections
Case Study
Interactive Exercise
Review Questions
Summary
6 Hardware Replacement
7 Technical Support Services Portfolio
8 Partner Technical Support Services
9 The Value Selling Approach
10 Cisco SMB Support Assistant
11 Sales Tools and Processes
  12 Business Tools and Processess
13 Next Steps
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Module 5: Software Support

Cisco IOS Software

Cisco IOS Software is a constantly improving and evolving software system. Because these improvements are continuous, it emphasizes the importance of having a service contract in effect from the day the Cisco device or software is received. Cisco IOS software delivers an intelligent network service that is developed and maintained by engineering workforces around the world.

Note: The Cisco End User license agreement can be found at http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e79ae.html

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