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Module 4: Technical Assistance
Since Sonera had a solid history with Cisco technology for more
than a decade, they looked to us as a strategic partner for more
service and support options. Sonera would cover first-line service
and support, and Cisco would be the vital backup during the service
expansion. The Cisco Technical Assistance Center (Cisco TAC) was
made available to solve problems that in-house support could not
remedy. This also created opportunity for sales of additional services.
The Cisco TAC allowed Sonera to reach its goals of dependable service
during an important growth period. Sonera praised the Cisco TAC,
saying, “Cisco TAC support is highly effective, and the response
times are always very fast.”
The Cisco solution:
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Maximized network uptime. |
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Ensured dependable services for a growing
customer base. |
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Provided vital backup for Sonera's in-house
support. |
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Freed up Sonera staff to focus more
on research and development and less on system maintenance. |
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