Table of ContentsRelease Notes for Cisco Conference Connection 1.2
What's New in Cisco Conference Connection 1.2
Upgrading from Cisco Conference Connection 1.1
Cisco Conference Connection Known Problems
Ensuring Audio Quality
Obtaining Technical Assistance
- Cisco Conference Connection Administration Guide (DOC-7814554=)Describes how to plan for, install, configure, manage, use, and troubleshoot Cisco Conference Connection. An Adobe Acrobat (PDF) version of this manual is available in the Cisco Conference Connection online help.
- Cisco Conference Connection User's GuideDescribes how to use Cisco Conference Connection to create and manage conferences. The guide is only available online at the above URL, or in a PDF file available on the Cisco Conference Connection Information page.
In Cisco Conference Connection 1.2, the separate directory is eliminated and user information is accessed directly from the Cisco CallManager directory. This eliminates the need for the metalink agreement.
- Enhanced directory supportBecause Cisco Conference Connection now draws information directly from the Cisco CallManager directory, you can now use any type of directory that Cisco CallManager supports. In Cisco Conference Connection 1.1, you had to use the DC directory.
- Integrated user managementAll user information is now accessed from the Cisco CallManager directory. Thus, all user management is done in Cisco CallManager. The ability to create and list users has been eliminated from Cisco Conference Connection.
- No guest userCisco Conference Connection 1.2 eliminates the concept of a guest user. All users defined in the Cisco CallManager directory can log into Cisco Conference Connection as regular users (that is, they can create conferences).
- Change to administratorsCisco Conference Connection 1.2 uses a different method of identifying administrators. If you have a list of administrators for a 1.1 server, that list will not be valid for 1.2. To log in the first time as an administrator, you must log in using the cccadmin user name (which you must define in Cisco CallManager). Then, you can create a new list of administrators based on Cisco CallManager user names (the old list of administrators is preserved for your convenience).
- Password-protection for conferencesOwners can now set passwords for conferences, thus increasing the security of sensitive conferences. Administrators can also enforce security policies (each of these is independent of the others):
- End-of-conference announcementCisco Conference Connection now gives you a five-minute notice that a conference will end.
- IP Phone Service changesThe Cisco Conference Connection IP Phone Service works differently in this release to accommodate password-protected conferences. The service prompts for the owner-supplied password if a conference is configured with one. Also, the gateway prefix no longer appears in the conference list.
If you are upgrading a Cisco Conference Connection 1.1(3) server, follow the instructions in Cisco Conference Connection Administration Guide for upgrading the product. Ensure that you completely remove metalink agreements and uninstall the software, as described in the administration guide, before you install Cisco Conference Connection 1.2.
- The cccadmin userTo log into Cisco Conference Connection 1.2 as an administrator (for the first time), you must use the cccadmin user name. You must create cccadmin in Cisco CallManager before you can use the name. See the administration guide for information on creating the cccadmin user.
- Updating the administrator listThe Cisco Conference Connection administrators you configured in 1.1 no longer apply in 1.2. You must create a new list of administrators based on Cisco CallManager user names. The administration guide explains how to do this; the software preserves your old list of administrators to help you create the new list.
- Set a default password (optional)The Conference Director IVR application now includes a default password parameter. If you set a default password, then conference attendees must enter a password for every conference, even if the conference owner does not set a password. If you decide that this level of security is required, update the Conference Director configuration as described in the administration guide.
- Configure password requirements (optional)Through the Cisco Conference Connection web interface, you can force conference owners to set passwords for all new or modified conferences. You can also force owners to select randomly-generated passwords, rather than passwords they select. Finally, you can choose whether all conferences with passwords are also hidden conferences. See the administration guide for more information on these system settings.
Known problems are unexpected behaviors or defects in the product. They are graded according to severity level. These release notes contain information about some of the more likely known problems that you might encounter.
You can search for additional known problems on the Cisco bug tracking system tool, called Bug Toolkit. To access Bug Toolkit, open http://www.cisco.com/support/bugtools in your web browser.
Table 1 describes restrictions or other known issues for using Cisco Conference Connection 1.2.
If conference participants hear echo, jittery voices, or clipped voices, it may be due to a problem on the network. These problems are more likely when participants join a conference through gateways and in a highly routed or switched environment.
- Ensure that your voice network implementation is consistent with quality of service (QoS) guidelines.
- Connect the Cisco Conference Connection server directly to a switch port.
- Configure the switch port to run at 100Mbps Full Duplex (do not set it for automatic detection).
- Configure the Network Interface Card (NIC) on the Cisco Conference Connection server to run at 100Mbps Full Duplex mode.
- Disable Voice Activity Detection (VAD).
- Upgrade your gateway firmware to the latest version published on CCO.
- Make sure that network routing is giving priority to voice.
- Turn off Application tracing.
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