Table Of Contents
PCI Server to Cisco MeetingPlace 8100 Series Server Upgrade Procedure for Cisco MeetingPlace Audio Server
November 5, 2004
Note This document was previously titled Cisco MeetingPlace Audio Server Release 5.2 PCI to Cisco 8100 Series Upgrade Procedure.
This document provides procedures for upgrading by transferring Cisco MeetingPlace Audio Server Release 5.2 or Release 5.3 conference and voice data from an existing standalone or network configuration Peripheral Component Interconnect (PCI) server to a new or initialized database on a Cisco MeetingPlace 8100 series server. During the upgrade, the PCI system continues to operate as usual.
This procedure is intended for use with the Cisco MeetingPlace Audio Server Customer Engineering Guide or Cisco MeetingPlace Audio Server Installation and Configuration Guides for your Cisco MeetingPlace Audio Server Release 5.2 or Release 5.3 and Cisco MeetingPlace 8100 series server, which can be located at the following URL:
This document contains the following sections:
The following product-naming conventions are used in this document:
•Cisco MeetingPlace Server Release 4.3 or a later release.
•The PCI system must be up.
Cisco MeetingPlace 8100 Series Server
•You must install and configure the Cisco MeetingPlace 8100 series server.
•You must have all the appropriate licenses for the Cisco MeetingPlace 8100 series server before the upgrade.
•The Cisco MeetingPlace 8100 series server must have an initialized or a new database.
•During the upgrade, the Cisco MeetingPlace 8100 series server must be up.
•You must disable disk backups.
•You must disable Reservationless Meetings.
The network, round-trip latency between the PCI server and the Cisco MeetingPlace 8100 series server must not exceed 250 ms with no more than 1% packet loss in a 30-second time period.
How to Upgrade Your PCI Server to a Cisco MeetingPlace 8100 Series Server
Note Do not perform this upgrade procedure when the system is busy.
To upgrade your PCI server to a Cisco MeetingPlace 8100 series server, perform the following tasks in this order:
•(Optional) Calculating the Time Required for the Upgrade
Calculating the Time Required for the Upgrade
To calculate the amount of time required to complete the PCI server to Cisco MeetingPlace 8100 series server upgrade, perform the following steps:
Step 1 From MeetingTime, run the View Disk Usage Statistics by performing the following steps:
a. Open the MeetingPlace Register Book and select the System tab.
b. Select View Disk Usage Statistics and click Execute.
Step 2 Obtain the number of minutes of voice and attachment data for all Cisco MeetingPlace Audio Server systems.
Step 3 On the PCI server, enter dbsize and obtain the following information:
•Size of the database
•Total number of user profiles, conferences, and conference participants
Step 4 To determine the approximate time that is required for the upgrade, perform the calculations in Table 1.
Table 1 Data Transfer Rate Calculations
Database Element Result
Minutes of voice and attachment data/4000
Number of user profiles/9600
Number of conferences/7200
Number of conference participants/7200
Step 5 If the database has not been initialized, add two hours to the upgrade time that you calculated in Step 4.
Note The following data transfer rates were used in Table 1.
Data Type Transfer Rate
4000 minutes of data per hour
User profile data
9600 minutes of data per hour
7200 minutes of data per hour
Conference participant data
7200 minutes of data per hour
1 Voice data transfers in a healthy switched 100 Mb/second network at approximately 300 KB per second, resulting in a voice data transfer rate of approximately 1 GB per hour. Therefore, the transfer rate calculates to 17 KB = 4 seconds of voice data = 4000 minutes of voice per hour. This equation is also used to calculate the user profile, conference, and conference participant data transfer rates.
Initializing the Database
Before upgrading, make sure that the Cisco MeetingPlace 8100 series server has either a new or initialized database. If the database is new and does not have any data except the default user profiles, go to the "Completing Preupgrade Tasks for the PCI Server" section.
Caution Initializing the database will delete all Cisco MeetingPlace Audio Server user profiles, meetings, and voice recordings. Do not use ^C or end this process until the initialization process is complete. Also, ensure that the save command has been active for at least a day and that the database is backed up.
To initialize the database, perform the following steps.
Step 1 Log in as a technician to the Cisco MeetingPlace 8100 series server.
The tech$ prompt appears.
Step 2 Enter mpconvert init.
•Database initialization takes approximately two hours to finish.
•All configurations are saved and restored when the initialization process is complete.
•The server restarts automatically after the database initialization is complete.
If the backup is active message appears, follow the prompts to allow the server to restart.
After the server restarts, return to Step 2.
Step 3 When the server is back up, set the MeetingTime MaxRecordingSpace to a value that is sufficient for database conversion on your Cisco MeetingPlace Audio Server system.
Completing Preupgrade Tasks for the PCI Server
Before beginning the upgrade, complete the following tasks for the PCI server:
Completing Preupgrade Tasks for the Cisco MeetingPlace 8100 Series Server
Before you upgrade, complete the following tasks for the Cisco MeetingPlace 8100 series server:
Verify LAN and analog modem connectivity to the Cisco MeetingPlace 8100 series server by performing the following steps:
1. Ensure that the modem is powered up and connected to the Cisco MeetingPlace 8100 series server before the server is powered up.
2. To verify the modem connection, dial in to the Cisco MeetingPlace Audio Server system.
Make sure that there is no planned network outage or scheduled maintenance during the upgrade.
Obtain a temporary IP address for data migration.
Ensure that the network latency between the PCI server and Cisco MeetingPlace 8100 series server does not exceed 250 ms with no more than 1% packet loss in a 30-second time period.
If the Cisco MeetingPlace 8100 series server and PCI server do not reside on the same subnet, make sure that the following ports are opened bidirectionally between the PCI server and the Cisco MeetingPlace 8100 series server:
Log your HyperTerminal session during the upgrade.
Verify that the database is initialized by performing the following steps:
1. Enter dbsize on the Cisco MeetingPlace 8100 series server.
2. By viewing the dbsize output, make sure that only 4 user profiles and 0 conferences are listed, as shown in the following sample output:servername:tech$ dbsizeUser profiles:4Groups: 1Conferences: 0Conference participants:0Conference time records: 0Conference notifications:0Conference category records:0Conference attachments:0Team lists:1Team list members:2Meeting number reservations:0Voice space reservations:0servername:tech$
If the database is not initialized, see the "Initializing the Database" section.
Ensure that the system is configured with the necessary Smart Blades.
Make any necessary Cisco MeetingPlace 8100 series server configurations or modifications.
•Telephony configuration—Before the upgrade, ensure that all appropriate telephony configurations are done.
•LAN configuration— Before the upgrade, ensure that all proper network configurations, such as IP address, subnet mask, and so on, are made.
•Cisco MeetingPlace MeetingTime telephony access parameters—These configurations are not transferred from the PCI server.
•Max recording space—Make sure that the MaxRecordingSpace is set to an appropriate value for your system, a value that is sufficient for the database conversion.
•Server configurations—Ensure that all port configurations, such as access ports, floating port, and so on, are set to the appropriate values for your system.
Copy the Translation Table from the PCI server to Cisco MeetingPlace 8100 series server and activate it.
Note The translation tables for the PCI server are not propagated during the database conversion process.
Verify VoIP connectivity to the Cisco MeetingPlace 8100 series server with a temporary IP gateway if necessary.
Note If you attach a temporary IP gateway, remove this gateway data from the Cisco MeetingPlace 8100 series server before you upgrade. Attach gateways after the upgrade.
Verify that the licenses are consistent between the Cisco MeetingPlace 8100 series server and the PCI server. At a minimum, the Cisco MeetingPlace 8100 series server must have all the licenses that the PCI server has.
Ensure that the Cisco MeetingPlace 8100 series server has all the languages that are installed on the PCI server.
Verify either the PSTN functionality on the Cisco MeetingPlace 8100 series server with a temporary T1 or E1 connection, and if necessary, verify VoIP functionality with a temporary Ethernet connection.
Verify that Reservationless Meetings is disabled by performing the following steps:
1. Go to the Meeting Time System Reservationless Mtgs dialog box.
2. Confirm that the Enable Reservationless attributes field is marked No.
Verify that the voice file system is correct by performing the following steps:
1. Log in as a superuser.
2. Enter the ls -l /lat/fs.? command.
Note For a sample voice file, see the "Voice File Example" section.
Voice File Example
The following sample output is a voice file listing that you can obtain by entering the ls -l /lat/fs.? command. The text in bold shows that the voice prompt files exist in the directory.
Note You may not find all files under /lat/fs.1 because some files refer to other language prompts.servername:csc$ ls -l /lat/fs.?/lat/fs.1:total 366656+rw-rw-rw- 1 csc 40960000 Mar 3 14:23 dir0blockrec.fs+-rw-rw-rw- 1 csc 1280000 Mar 3 14:23 dir0headerrec.fs-rw-rw-rw- 1 csc 1280000 Mar 3 14:23 dir0indexrec.fs+rw-rw-rw- 1 csc 49152000 Oct 17 2002 dir3blockrec.fs+-rw-rw-rw- 1 csc 2048000 Feb 25 17:28 dir3headerrec.fs-rw-rw-rw- 1 csc 2048000 Oct 17 2002 dir3indexrec.fs+rwxrwxrwx 1 root 49152000 Jul 2 2001 dir6blockrec.fs+-rw-rw-rw- 1 root 1536000 Feb 25 17:28 dir6headerrec.fs-rw-rw-rw- 1 root 1536000 Jul 2 2001 dir6indexrec.fs+rw-rw-rw- 1 csc 32768000 Sep 4 2002 dir7blockrec.fs+-rw-rw-rw- 1 csc 1280000 Feb 25 17:28 dir7headerrec.fs-rw-rw-rw- 1 csc 1280000 Sep 4 2002 dir7indexrec.fs-rw-rw-rw- 1 root 983040 Mar 17 11:00 dkdynamicconfig.fs-rw-rw-rw- 1 root 983040 Mar 17 11:00 dkdynamicconfig.fs_orig-rw-rw-rw- 1 root 1024 Mar 17 11:00 dkstaticconfig.fs-rw-rw-rw- 1 root 1024 Mar 17 11:00 dkstaticconfig.fs_orig-rw-rw-rw- 1 csc 43360 Mar 3 14:23 prompt_db_vfs_map_dir0-rw-rw-rw- 1 csc 42968 Oct 17 2002 prompt_db_vfs_map_dir3-rw-rw-rw- 1 root 41736 Jul 2 2001 prompt_db_vfs_map_dir6-rw-rw-rw- 1 csc 42968 Sep 4 2002 prompt_db_vfs_map_dir7
Upgrading the PCI Server to a Cisco MeetingPlace 8100 Series Server
Note You must apply any change to the scheduling and usage parameters after the upgrade is completed.
We recommended that you use the -usp option, which imports all Scheduling and Usage Parameters from the PCI server to the Cisco MeetingPlace 8100 series server.
If you are upgrading from a Release 4.2 PCI system, extra fields that exist in Release 4.3 and Release 5.0 or a later release take the default values from the Cisco MeetingPlace 8100 series server.
To upgrade the PCI to Cisco MeetingPlace 8100 series, perform the following steps:
Step 1 Log in as a technician to the Cisco MeetingPlace 8100 series server.
Note If the database is not initialized before you enter the mpconvert start command, you are prompted to enter mpconvert init. Complete the tasks in "Initializing the Database" section before you upgrade.
Step 2 Enter mpconvert start -c option where option is one of the following selections:
•-usp—Uses PCI system scheduling and usage parameters
•-ip—Ignores past meetings
•-iv—Ignores voice data
•-q—Uses quiet mode
Note If you choose the -ds option, the PCI server will not be able to schedule any meetings during the upgrade.
•-ds—Disables scheduling on the PCI server
Step 3 Enter y at the
WARNING: all data in this directory will be deleted. Continue? (y/n)message.
Step 4 Enter your user ID and password.
Step 5 Enter the IP address of the PCI server.
The upgrade begins and runs in the background.
Tip During the upgrade, you are in trace mode and can exit by pressing ^C at any time. You can rejoin the trace session by entering the mpconvert trace command at the command line.
Step 6 If the upgrade fails, review the log and look for the following error:
Warning: failed to get remote checksum (0)
This error indicates that an interruption in network connectivity occurred.
Note You must stabilize the network and begin the upgrade procedure again.
Step 7 When the upgrade finishes, restart the server.
Step 8 Complete the "Verifying Cisco MeetingPlace 8100 Series Server System Parameters" section.
Step 9 Complete the "Performing Postupgrade Procedures" section.
Step 10 After the postupgrade procedures are complete, enter save.
Step 11 If necessary, enable Reservationless Meetings.
Verifying Cisco MeetingPlace 8100 Series Server System Parameters
After the upgrade process, the following notable system behaviors can occur. Verify your Cisco MeetingPlace 8100 series server system parameters and reconfigure any parameters that did not transfer properly. Unless noted in Table 2, the system parameters and information that are imported from the PCI server remain unchanged on the Cisco MeetingPlace 8100 series server.
Performing Postupgrade Procedures
Perform the following steps to complete the PCI server to Cisco MeetingPlace 8100 series server upgrade:
Step 1 Verify that the voice file is correct.
Step 2 Redirect all T1s from the PCI server to the Cisco MeetingPlace 8100 series server if needed.
Step 3 Verify the meetings that were scheduled during preupgrade tasks by performing the following tasks:
a. Run a raw data meeting detail report.
b. Compare the PCI server dbsize output to the Cisco MeetingPlace 8100 series server dbsize output.
Step 4 Verify that recordings and attachments were converted.
Step 5 Delete each gateway pointing to the PCI server at the gateway.
Step 6 Disconnect the LAN from the current PCI.
Step 7 Change the Domain Name System (DNS) to point to the new IP address of Cisco MeetingPlace 8100 series server.
Step 8 Install the Cisco MeetingPlace for Outlook if necessary.
Step 9 Add all gateways and ensure that the gateways point to the Cisco MeetingPlace 8100 series server.
Note Once you attach Cisco MeetingPlace Web Conferencing gateway, the Cisco MeetingPlace Web Conferencing database will be updated with the data from the Cisco MeetingPlace Audio Server system.
Step 10 Connect the T1 to the Cisco MeetingPlace 8100 series server.
Verifying Cisco MeetingPlace System Functionality
To verify Cisco MeetingPlace system functionality, complete the following tasks in this order:
Upgrading the PCI Server to Cisco MeetingPlace 8100 Series Server Exampledisk backups have been disabled.reenable with "save" after conversion is complete.work area mounted on /dev/disk2eWARNING: all data in this directory will be deleted. continue? (y/n)yEnter User Id: userEnter Password:Enter PCI System IP Address (*not* the hostname!): 18.104.22.16822.214.171.124checking network connectivity with primaryport 5006 OKport 5001 OKconversion started!work area mounted on /dev/disk2econversion starting at Wed Nov 21 19:25:13 PST 2001no completed units found; conversion starting with primarycopying /lat/db/conf_att.dbdcopying /lat/db/pegs.dbdcopying /lat/db/config.dbdcopying /lat/db/podata.dbdcopying /lat/db/conflite.dbdcopying /lat/db/prompt.dbdcopying /lat/db/db.dbdcopying /lat/db/res.dbdcopying /lat/db/db_query.dbdcopying /lat/db/reslite.dbdcopying /lat/db/deletedrec.dbdcopying /lat/db/status.dbdcopying /lat/db/flexmenu.dbdcopying /lat/db/tcnfg.dbdcopying /lat/db/gen.dbdcopying /lat/db/userlist.dbdcopying /lat/db/genlite.dbdcopying /lat/db/unitunitTIMESTAMP Wed Nov 21 19:25:17 2001 (300)TIMESTAMP Wed Nov 21 19:25:17 2001 (301)merging from 126.96.36.199 (goldengate-ns), version 4.3.0options:ignore past = FALSEignore voice = FALSEuse sched params = FALSEdisable sched = FALSEcommit = TRUEchecking network connectivity: VP 2connection OKhashtab initialized; sz=250000, capacity=750000, keysz=12, memused=24000000starting database copy from NS at Wed Nov 21 19:25:18 2001copying /lat/db/billinginfocopying /lat/db/companyinfocopying /lat/db/filestatscopying /lat/db/hwconfigcopying /lat/db/hwstatscopying /lat/db/optioncopying /lat/db/outdialtranscopying /lat/db/netmgtinfocopying /lat/db/netmgtcommcopying /lat/db/unitcopying /lat/db/sitecopying /lat/db/scsicopying /lat/db/swconfigcopying /lat/db/swstatscopying /lat/db/systemconfigcopying /lat/db/timezonecopying /lat/db/mtgcategorycopying /lat/db/remoteservercopying /lat/db/didcnfgconfigcopying /lat/db/schedparamsconfigcopying /lat/db/FMAppReccopying /lat/db/FMStateTablecopying /lat/db/CustAppPromptcopying /lat/db/FMPlayPromptcopying /lat/db/FMGotoAppcopying /lat/db/FMOptionMenucopying /lat/db/FMHangUpcopying /lat/db/FMFindMtgcopying /lat/db/FMReviewMtgMatcopying /lat/db/FMGetProfilecopying /lat/db/userread (10000000)read (20000000)read (30000000)read (40000000)read (50000000)read (60000000)read (70000000)read (80000000)read (90000000)read (100000000)read (110000000)read (120000000)read (130000000)read (140000000)read (150000000)read (160000000)read (170000000)read (180000000)read (190000000)read (200000000)copying /lat/db/groupcopying /lat/db/flexfieldcopying /lat/db/pomailboxcopying /lat/db/pomsgdataread (10000000)read (20000000)read (30000000)read (40000000)copying /lat/db/promptcopying /lat/db/outdialcopying /lat/db/notificationcopying /lat/db/userlistread (10000000)read (20000000)read (30000000)copying /lat/db/userlistmemread (10000000)database copy complete at Wed Nov 21 19:30:25 2001starting NS merge at Wed Nov 21 19:30:25 2001converting 4.3 systemoptionTIMESTAMP Wed Nov 21 19:30:25 2001 (300)Have 168 of option Access PortsHave 120 of option Conference PortsHave 200 of option Workstation ConnectionsHave 120 of option MeetingNotes Voice OptionHave 2 of option Flex Menu OptionHave 1 of option MeetingPlace for NotesHave 0 of option Reserved for future useHave 4 of option SNMP OptionHave 3 of option LanguagesHave 120 of option Notification OptionHave 1 of option Fax GatewayHave 120 of option MeetingNotes DataHave 0 of option Exchange DataconferencingHave 1 of option SameTime InterfaceHave 1 of option MeetingPlace for OutlookHave 0 of option E-mail Gateway (MAPI)Have 1 of option MeetingPlace WebPublisherHave 1 of option Network ServerHave 1 of option Shadow Network ServerHave 120 of option Data Conferencing OptionHave 1 of option Directory Integration OptionHave 1 of option E-mail Gateway (SMTP)TIMESTAMP Wed Nov 21 19:30:25 2001 (301)companyinfoTIMESTAMP Wed Nov 21 19:30:25 2001 (300)TIMESTAMP Wed Nov 21 19:30:25 2001 (301)swconfigTIMESTAMP Wed Nov 21 19:30:25 2001 (300)TIMESTAMP Wed Nov 21 19:30:25 2001 (301)Systemconfig...............Mtg ID Conflict: Date: Mon Jul 16 12:45:00 2001 MtgID: 7248Mtg ID Conflict: Date: Wed Nov 14 07:03:06 2001 MtgID: 847282Mtg ID Conflict: Date: Wed Nov 14 11:47:56 2001 MtgID: 47472Mtg ID Conflict: Date: Mon Nov 19 11:47:28 2001 MtgID: 742773Mtg ID Conflict: Date: Tue Oct 9 09:46:25 2001 MtgID: 7464835Mtg ID Conflict: Date: Wed Sep 5 08:57:01 2001 MtgID: 28846780Found 13 conflicts ...Done!!!merge for VP 2 complete at Wed Nov 21 22:25:13 2001
conversion completed at Wed Nov 21 22:25:17 2001
For additional Cisco MeetingPlace information, see the following documentation:
•Guide to Cisco MeetingPlace Conferencing Documentation and Support
•Cisco MeetingPlace Audio Server documentation for your release
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
You can find instructions for ordering documentation at this URL:
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).
You can send comments about technical documentation to firstname.lastname@example.org.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL: