Cisco 套装联络中心企业版

产品手册和产品信息

产品手册

• Supported Releases

  • Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
  • Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
  • Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

生命周期终止和销售终止通知

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021

安全公告

安全公告、响应和通知

• Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities 21-Jan-2026
• Multiple Cisco Contact Center Products Vulnerabilities 18-Nov-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Finesse Cross-Site Scripting Vulnerabilities 19-May-2021
• Cisco Finesse Open Redirect Vulnerability 19-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

问题信息通告（Field Notice）

• Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided 31-Mar-2026
• Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended 18-Mar-2026
• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

版本和兼容性

兼容性信息

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024
  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 15.0(1) 30-Apr-2025

版本说明

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Release notes for Cisco Contact Center Enterprise Solutions Engineering Specials, 15.0(1) SU1/ES202603 31-Mar-2026
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511 30-Nov-2025
  • Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508 29-Aug-2025
  • Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Release Notes for Cisco Contact Center Enterprise Solutions, Release 12.6(2) 27-Feb-2026

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Release Notes for Packaged Contact Center Enterprise Solution Release 12.5(2) 16-Jan-2024

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

参考

技术参考

• Applicable to Multiple Releases

  • Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 15.0(1) 04-Jul-2026

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(2) 28-Apr-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(2)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise, 12.5(1) & 12.5(2) 20-May-2021

文档目录

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(2) 07-May-2023

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

安装和升级

安装和升级技术说明

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 手动升级Apache Tomcat 28-Mar-2025

安装和升级指南

• Applicable to Multiple Releases

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) 15-Aug-2025
  • Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025
  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(2) 09-Mar-2026

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

配置

功能指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(2) 15-Nov-2024

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

编程指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Developer Reference, Release 15.0(1) 09-Dec-2025

配置指南

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1) 30-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 20-Jun-2022

配置示例和技术说明

• Applicable to Multiple Releases

  • 在PCCE 12.6解决方案中交换自签名证书 28-Jul-2023
  • 为UCCE配置协调 11-Oct-2022
• 在CCE 12.6解决方案中实施CA签名证书 17-Mar-2026
• 配置CCE数据库服务器上丢失的清除作业 16-Sep-2025
• 配置ECE以禁用备用参与选项 19-Jul-2024
• 在PCCE 12.5上配置并排除CVP智能许可证故障 06-May-2021
• 了解PCCE命令执行窗格 22-Apr-2020
• 将第三方小工具和用户界面集成到PCCE 22-Apr-2020
• 在PCCE上配置FTP服务器 22-Apr-2020
• 具有Okta身份提供程序的联系中心SSO 07-Nov-2017
• 配置PCCE出站选项 — 在传输到代理进行SIP时禁用回铃 30-May-2017

维护和运行

最终用户指南

• Applicable to Multiple Releases

  • Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide 30-Apr-2025
  • WhatsApp Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 3 MB)
  • Live Chat integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)
  • Facebook Messenger Integration with Webex Connect User Guide 14-Nov-2024 (PDF - 2 MB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Apple Messages for Business Integration with Webex Connect User Guide 01-May-2025 (PDF - 1 MB)

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Contact Center AI Gadgets User Guide for Cisco Contact Center Enterprise 27-Apr-2023

维护和操作技术说明

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 在与Webex Connect集成的CCE环境中跟踪任务路由事件 08-Apr-2025
  • 在Contact Center Enterprise (CCE)中管理容器服务并收集Cloud Connect日志 26-Aug-2024
• 使用查询排除CCE故障 11-Sep-2025

维护和操作指南

• Applicable to Multiple Releases

  • Administration and Setup Guide for Webex Engage with Contact Center Enterprise 28-Apr-2023 (PDF - 866 KB)

• Cisco Packaged Contact Center Enterprise 15.0(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 15.0(1) 30-Nov-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(2) 03-Dec-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 11-Jun-2024
  • Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5(1) 04-Feb-2020

故障排除

Support FAQ

• Applicable to Multiple Releases

  • 了解对使用CentOS的联系中心组件的支持 30-Apr-2024

故障排除技术说明

• Applicable to Multiple Releases

  • 在PCCE环境中配置实时数据并对其进行故障排除 27-Mar-2025

• Cisco Packaged Contact Center Enterprise 12.6(2)

  • 解决与Webex Connect集成时CCE环境中出现的常见问题 17-Apr-2025

• Cisco Packaged Contact Center Enterprise 12.6(1)

  • 通过CCE调配Google CCAI混合服务 07-May-2024
  • 排除CCE管理门户上看到的配置问题。 30-Jan-2023

• Cisco Packaged Contact Center Enterprise 12.5(1)

  • 在CCE解决方案中实施CA签名证书 16-Dec-2025
• 从CCE解决方案中的VOS服务器下载日志 21-Feb-2025
• 收集Windows客户端和服务器操作系统上的数据包捕获 25-Apr-2024
• 增强联系中心UCCE/PCCE的数据库性能 30-Jan-2023
• PCCE解决方案中的Exchange自签名证书 14-Jul-2022
• 排除PCCE故障 — 如何在资产页面中恢复Finesse和CUIC的FQDN 20-Jan-2021
• 排除PCCE 12.0 SPOG文件传输故障 27-May-2020
• 对显示不同步的SPOG上的CVP进行故障排除 27-May-2020
• 配置PCCE本地授权 21-Apr-2020
• 排除CVP 12.5和PCCE 12.0之间的证书交换故障 21-Apr-2020
• 排除PCCE无法连接到A侧或B侧VMware ESXi主机的故障 08-May-2019
• Packaged Contact Center Enterprise(PCCE)11.5 Deployment Errors On VM Hosts(VM主机上的套装联系中心企业版(PCCE)11.5部署错误)屏幕 25-May-2017
• ADFS/IdS故障排除和常见问题 19-Sep-2016