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- Unified Contact Center Express 12.5(1)
状态: 不可订购 | 支持终止日期: 31-Dec-2027
- Unified Contact Center Express 15.0(1)
状态: 在售 | 发布日期: 30-Apr-2025
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主要信息
查看此文档的客户还查看了以下内容
最新安全公告
- 11-Mar-2026
- 18-Nov-2025
- 13-Nov-2025
- 16-Jul-2025
- 16-Jul-2025
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产品手册和产品信息
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Cisco Unified Contact Center Express
- Cisco Unified Contact Center Express 12.5 SU3 Data Sheet
- Cisco Unified Contact Center Express 12.5 SU2 Data Sheet
- Cisco Unified Contact Center Express 12.5 Data Sheet
- Cisco Unified Contact Center Express 12.0(1) Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
- Cisco Unified Contact Center Express 11.6(2) Data Sheet
- Cisco Unified Contact Center Express 11.6 Data Sheet
- Cisco Unified Contact Center Express 11.0 Data Sheet
- Webex Workforce Optimization Data Sheet (PDF - 3 MB)
- Cisco Unified Contact Center Express 7.0
产品手册
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5)
- Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x
- End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization
- End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0
生命周期终止和销售终止通知
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安全公告
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Express Remote Code Execution Vulnerabilities
- Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability
- Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability
- Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Vulnerabilities
- Cisco Customer Collaboration Platform Information Disclosure Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
安全公告、响应和通知
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Cisco Unified Contact Center Express 12.5(1)
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended
- Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended
- Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended
- Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX)
- Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers
- Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express
问题信息通告（Field Notice）
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版本和兼容性
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
兼容性信息
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Unified Contact Center Express Engineering Specials for Release 12.5(1)
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1
- Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1)
- Cisco Unified Contact Center Express Engineering Specials (ES) Information
版本说明
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参考
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) (XLSX - 98 KB)
- Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1)
技术参考
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1)
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3
- Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1)
文档目录
- Open Source Used In Unified Contact Center Express, Release 10.0(1) (PDF - 6 MB)
- Open Source Used In Unified Contact Center Express, Release 10.5(1) (PDF - 6 MB)
- Open Source Used In Cisco Unified Contact Center Express 12.0(1) (PDF - 14 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.6(1) (PDF - 13 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.5(1) (PDF - 16 MB)
- Open Source Used In Cisco Unified Contact Center Express 11.0(1) (PDF - 25 MB)
- Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Finesse, Release 10.6(1) (PDF - 2 MB)
许可信息
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设计
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB)
设计指南
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安装和升级
- CCP升级到版本15的分步指南
- 升级UCCX版本15的分步指南
安装和升级技术说明
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1
- Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1)
- Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1)
- Getting Started with IP IVR Guide, Release 12.5(1)
安装和升级指南
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配置
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
功能指南
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
配置指南
- 使用Okta IDP在CCX和高级联系中心解决方案上配置SSO
- 了解Unified Contact Center Express(UCCX)中的智能许可
- 为基于UCCX代理的呼出拨号程序配置渐进式
- 为基于UCCX代理的预测性配置出站拨号程序
- 使用第三方工具在Cisco Finesse中配置CUIC历史报告工具
- 配置Unified Contact Center Express日历管理
- 配置CUIC报告默认视图和阈值
- 配置UCCX智能许可 — 直接模式
- 在UCCX上配置代理的共享扩展
- Webex体验管理与Contact Center Express集成
- 配置UCCX的扩展和连接功能
- 在UCCX中为回叫功能配置自定义脚本
- 所有VOS设备型号上增强的数据包捕获
- 在思科统一联系中心快捷版(UCCX)11.0(1)或更高版本上配置呼叫后处理
- 具有Okta身份提供程序的联系中心SSO
配置示例和技术说明
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维护和运行
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1
- Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1)
最终用户指南
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Cisco Unified Contact Center Express 15.0(1)
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Cisco Unified Contact Center Express 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1
- Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)
- Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1)
维护和操作指南
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故障排除
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Cisco Unified Contact Center Express 12.5(1)
- 未显示“注册”按钮的Context Service小工具故障排除
- 在呼叫无应答以后将代理状态更改成“Ready”
- IPCC Express如何与Extension Mobility一起使用
Support FAQ
- 获取完整的联系中心产品版本
- 验证TTS提示配置在中文时是否未正确播放
- 解决常见UCCX Finesse和CUIC问题
- 收集Windows客户端和服务器操作系统上的数据包捕获
- UCCX备份失败故障排除，并显示错误消息
- 了解Finesse的WebSocket连接
- 了解UCCX中的JTAPI架构和呼叫流程
- 了解UCCX跟踪级别
- 对代理登录问题进行故障排除
- 排除CXToCUICEngineSyncFailed警报问题
- 排除CM电话子系统和应用管理器服务部分服务问题
- 使用CLI收集Unified Contact Center Express日志
- 排除Finesse自定义或新小工具问题
- 排除Unified Contact Center Express解决方案中的Apache Log4j漏洞
- Informix高CPU利用率
故障排除技术说明
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