Cisco Unified Contact Center Enterprise
피드백-
- Unified Contact Center Enterprise 12.5(1)
상태: 주문 불가 | 지원 종료일: 31-Dec-2027
- Unified Contact Center Enterprise 12.5(2)
상태: 주문 불가 | 지원 종료일: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(1)
상태: 주문 불가 | 지원 종료일: 31-Dec-2027
- Unified Contact Center Enterprise 12.6(2)
상태: 주문 불가 | 지원 종료일: 31-Dec-2027
- Unified Contact Center Enterprise 15.0(1)
상태: 사용 가능 | 릴리스 날짜: 28-Apr-2025
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상위 검색 결과
주요 정보
다른 고객들이 살펴본 항목
최근 보안 알림
- 31-Mar-2026
- 18-Mar-2026
- 11-Mar-2026
- 21-Jan-2026
- 18-Nov-2025
문서 카테고리
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데이터 시트 및 제품 정보
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions
EoL (End-of-Life) 및 EoS (End-of-Sale) 알림
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보안 알림
게시판
- Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities
- Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Cross-Site Scripting Vulnerabilities
- Multiple Cisco Contact Center Products Vulnerabilities
- Cisco Unified Contact Center Enterprise Cloud Connect Insufficient Access Control Vulnerability
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Contact Center Enterprise Denial of Service Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016
- Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
보안 권고, 응답 및 알림
- Field Notice: FN74382 - Cisco Unified Contact Center Products: Impact on Secure Communication Due to Upcoming Changes to TLS certificates Issued by Public Certificate Authorities with Client Authentication EKU, Starting March 2027 - Workaround Provided
- Field Notice: FN74348 - Cisco Unified Contact Center Enterprise and Cisco Cloud Connect Orchestration Feature May Fail to Connect after May 4, 2026 - Software Upgrade Recommended
- Field Notice: FN70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended
- Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended
- Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended
- Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended
현장 알림
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릴리스 및 호환성
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Cisco Unified Contact Center Enterprise 15.0(1)
- Release notes for Cisco Contact Center Enterprise Solutions Engineering Specials, 15.0(1) SU1/ES202603
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202511
- Release notes for Cisco Contact Center Enterprise Solutions 15.0(1) Engineering Specials, ES202508
- Release notes for Cisco Contact Center Enterprise Solutions, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
릴리스 정보
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
호환성 정보
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참조
- Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- CTI Server Message Reference Guide (Protocol Version 25) for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(2)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.5(1) and 12.5(2)
- CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.6(1)
- Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.5(1)
- CTI Server Message Reference Guide (Protocol Version 23) for Cisco Unified Contact Center Enterprise, Release 12.5(1)
- Cisco Unified ICM ACD Supplement for Avaya Aura Contact Center (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Aspect Contact Server (PDF - 1 MB)
- Cisco Unified ICM ACD Supplement for Avaya Communications Manager (ACM) (PDF - 2 MB)
- Cisco Unified ICM ACD Supplement for Nortel DMS-100/SL-100 (PDF - 681 KB)
기술 참조
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
문서 로드맵
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설계
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- IPIVR_PG_to_ICM_CC_Bandwidth_Calculator_V1_1 (XLS - 98 KB)
- UCCE Central Controller Private Network & DMP Path Public Bandwidth Calculator (ZIP - 27 KB)
설계 가이드
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설치 및 업그레이드
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 15.0(1)
- Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1)
- Cisco Contact Center Enterprise Reverse Proxy Installation and Upgrade Guide, Release 15.0(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1)
- Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.6(1)
- CTI OS System Manager Guide for Cisco Unified ICM, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
설치 및 업그레이드 가이드
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
- Tomcat 설치 유틸리티를 사용하여 UCCE에 Tomcat 설치
설치 및 업그레이드 기술 노트
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컨피그레이션
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
기능 가이드
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
- Configuration Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- ICM to ICM Gateway User Guide for Unified CCE, Release 15.0(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 15.0(1)
- SNMP Guide for Cisco Contact Center Enterprise, Release 15.0(1)
- Security Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(2)
- Configuration Guide for Cisco Unified ICM Enterprise, Release 12.6(2)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
- Configuration Guide for Cisco Unified ICM Enterprise-Release 12.6(1)
- Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1)
- Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
- Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(2)
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Cisco Unified Contact Center Enterprise 12.5(1)
컨피그레이션 가이드
- CCE용 Cisco Webex AI 에이전트 구성
- CCE 데이터베이스 서버에서 누락된 제거 작업 구성
- Google Agent Assist를 사용하여 CCE 에이전트 응답 및 통화 트랜스크립트 구성
- 대체 참여 옵션을 비활성화하도록 ECE 구성
- CCE 가상 에이전트 음성 클라우드 기반 커넥터 구성
- CCE Virtual Assistant 음성 구성 및 문제 해결
- CCE 에이전트 응답 및 통화 기록 설정
- Smart License 전용 라이센스 예약 구성
- UCCE 12.6 솔루션에서 자체 서명 인증서 교환
- 대화 상자 CX를 사용하여 Contact Center Enterprise Virtual Agent 음성 구성
- Azure Cloud Integration SAML 2.0으로 UCCE Single Sign-On 구성
- CVOS 시스템에서 CA 서명 다중 서버 주체 대체 이름 구성
- Contact Center Enterprise에서 보안 RTP 구성
- Contact Center Enterprise에서 Secure SIP Signaling 구성
- UCCE용 오케스트레이션 구성
컨피그레이션 예시 및 기술 노트
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
프로그래밍 설명서
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유지 관리 및 운영
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Applicable to Multiple Releases
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Cisco Unified Contact Center Enterprise 15.0(1)
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Cisco Unified Contact Center Enterprise 12.6(2)
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Cisco Unified Contact Center Enterprise 12.6(1)
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Cisco Unified Contact Center Enterprise 12.5(1)
유지 관리 및 운영 가이드
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Cisco Unified Contact Center Enterprise 12.6(2)
- 쿼리로 CCE 문제 해결
- UCCE 12.5 보안 개선 사항 이해
유지 관리 및 운영 기술 노트
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(2)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(2)
- Apple Messages for Business Integration with Webex Connect User Guide (PDF - 1 MB)
- Cisco Contact Center Enterprise Manage Digital Channels Gadget User Guide
- Cisco Unified Contact Center Enterprise Reporting User Guide, Release 15.0(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 15.0(1)
- Scripting and Media Routing Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1)
- WhatsApp Integration with Webex Connect User Guide (PDF - 3 MB)
- Live Chat integration with Webex Connect User Guide (PDF - 2 MB)
- Facebook Messenger Integration with Webex Connect User Guide (PDF - 2 MB)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)
- Outbound Option Guide for Unified Contact Center Enterprise, Release 12.5(1)
- Reporting Concepts for Cisco Unified ICM-Contact Center Enterprise, Release 12.6(1)
- Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(2)
최종 사용자 가이드
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문제 해결
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Applicable to Multiple Releases
Support FAQ
- Id(Identity Service)로 CCE 단일 로그인 문제 해결 - 인증서 관리
- UCCE 환경에서 라이브 데이터 구성 및 문제 해결
- Webex Connect와 통합할 때 CCE 환경에 나타나는 일반적인 문제 해결
- CCE 솔루션의 VOS 서버에서 로그 다운로드
- 전체 컨택 센터 제품 버전 가져오기
- CSCwk에 대한 Tomcat 업그레이드 실패 트러블슈팅81097
- Id(Identity Service) 인증서 관리로 CCE Single Sign-On 문제 해결
- Windows 클라이언트 및 서버 OS에서 패킷 캡처 수집
- 통화 및 ECC 변수 문제 해결
- 컨택 센터 엔터프라이즈 환경의 작업 라우팅 이벤트 추적
- UCCE 솔루션에서 자체 서명 인증서 교환
- CCE의 CALLGUID에 대한 변경 내용 이해
- JTAPI GW에서 전화회의 상담원 통화 문제 해결 및 추적
- 다른 서비스가 ICM 포트를 사용 중인 경우 CCE 문제 해결
- CCE CVP로 RONA 구성 및 문제 해결
문제 해결 기술 노트
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문서
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