Cisco Unified Contact Center Express

데이터 시트 및 제품 정보

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

• End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses 30-Jun-2025
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5) 04-Jun-2021
• Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 5.0 11-Jan-2019

데이터 시트

• 한글정보

  • Cisco Unified Contact Center Express Premium
  • Cisco Unified Contact Center Express Standard
• Webex Workforce Optimization Data Sheet 16-Dec-2025 (PDF - 3 MB)
• Cisco Unified Contact Center Express 12.5 SU3 Data Sheet 01-Aug-2023
• Cisco Unified Contact Center Express 12.5 SU2 Data Sheet 17-May-2022
• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Unified Contact Center Express 12.5 Data Sheet 28-Jan-2020
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express 11.6(2) Data Sheet 16-Aug-2018
• Cisco Unified Contact Center Express 11.0 Data Sheet 15-Nov-2017
• Cisco Unified Contact Center Express 11.6 Data Sheet 18-Aug-2017

보안 알림

보안 권고, 응답 및 알림

• Multiple Cisco Contact Center Products Cross-Site Scripting Vulnerabilities 11-Mar-2026
• Multiple Cisco Contact Center Products Vulnerabilities 18-Nov-2025
• Cisco Unified Contact Center Express Remote Code Execution Vulnerabilities 13-Nov-2025
• Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability 16-Jul-2025
• Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability 16-Jul-2025
• Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability 04-Jun-2025
• Cisco Unified Contact Center Express Vulnerabilities 04-Jun-2025
• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities 21-May-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability 16-Aug-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023

현장 알림

• Cisco Unified Contact Center Express 12.5(1)

  • Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
  • Field Notice: FN - 70557 - Unified Contact Center Express (UCCX) and Customer Collaboration Portal (CCP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Software Upgrade Recommended 08-Jun-2022
  • Field Notice: FN - 72185 - UCCE/UCCX Finesse Agents Disconnected in Chrome 88 - Software Upgrade Recommended 27-Aug-2021
• Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended 27-Oct-2023
• Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX) 20-Sep-2007
• Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers 14-Jan-2004
• Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express 05-Nov-2003

릴리스 및 호환성

릴리스 정보

• Cisco Unified Contact Center Express 15.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Unified Contact Center Express Engineering Specials for Release 12.5(1) 13-Mar-2024
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 08-May-2023
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 11-Apr-2022
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 31-Jan-2021
  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020
• Cisco Unified Contact Center Express Engineering Specials (ES) Information 26-Feb-2020

호환성 정보

• Cisco Unified Contact Center Express 15.0(1)

  • Unified CCX Software Compatibility Matrix for 15.0(1) 19-Feb-2026

• Cisco Unified Contact Center Express 12.5(1)

  • Unified CCX Software Compatibility Matrix for 1251 SU3 17-Jul-2024
  • Unified CCX Software Compatibility Matrix for 12.5(1) SU2 14-Aug-2023
  • Unified CCX Software Compatibility Matrix for 12.5(1) SU1 10-Aug-2023
  • Unified CCX Software Compatibility Matrix for 12.5(1) 10-Aug-2023

참조

기술 참조

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Unified Contact Center Express Database Schema Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) SU1 31-Jan-2021
  • Cisco Unified Contact Center Express Bandwidth Calculator, Release 12.5(1) 30-Mar-2020 (XLSX - 98 KB)
  • Cisco Unified Contact Center Express Database Schema Guide, Release 12.5(1) 31-Jan-2020
  • Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 31-Jan-2020

라이선싱 정보

• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)

문서 로드맵

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Unified Contact Center Express Documentation Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) 15-May-2023
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU3 08-May-2023
  • Cisco Customer Collaboration Platform Documentation Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) SU1 31-Jan-2021
  • Cisco Unified Contact Center Express Documentation Guide, Release 12.5(1) 01-Aug-2020

설계

설계 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) 28-Jan-2024
  • Solution Design Guide for Cisco Unified Contact Center Express Release 12-5-1 SU1 16-Jan-2024
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 11-Apr-2022
  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU1 31-Jan-2021
• Cisco Unified Contact Center Express Script Repository 04-Feb-2013 (ZIP - 30 MB)

설치 및 업그레이드

설치 및 업그레이드 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Customer Collaboration Platform Installation and Upgrade Guide, Release 15.0 30-Apr-2025
  • Cisco Unified Contact Center Express Install and Upgrade Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 08-May-2023
  • Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) SU1 31-Jan-2021
  • Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU1 31-Jan-2021
  • Cisco Customer Collaboration Platform Installation and Upgrade Guide Release 12.5(1) 31-Jan-2020
  • Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) 31-Jan-2020
  • Getting Started with IP IVR Guide, Release 12.5(1) 29-Jan-2020

설치 및 업그레이드 기술 노트

• CCP를 버전 15로 업그레이드하기 위한 단계별 가이드 07-May-2026신규
• UCCX 버전 15 업그레이드를 위한 단계별 가이드 07-Jan-2026

컨피그레이션

기능 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Unified Contact Center Express Features Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU3 07-May-2023
  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) SU2 10-Apr-2022
  • Cisco Unified Contact Center Express Features Guide, Release 12.5(1) 02-Jul-2020
  • Cisco Unified Contact Center Express Features Guide, Release 12.5.1 SU1 11-Jun-2020

컨피그레이션 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU2 11-Apr-2022
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU1 31-Jan-2021
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.5(1) 31-Jan-2020

컨피그레이션 예시 및 기술 노트

• Okta IDP를 사용하여 CCX 및 Prem Contact Center 솔루션에 SSO 구성 27-Apr-2026신규
• UCCX(Unified Contact Center Express)의 Smart Licensing 이해 02-Apr-2026
• UCCX 에이전트 기반 프로그레시브용 아웃바운드 다이얼러 구성 18-Oct-2023
• UCCX 에이전트 기반 예측 기능을 위한 아웃바운드 다이얼러 구성 06-Oct-2023
• 서드파티 가젯을 사용하여 Cisco Finesse에서 CUIC 내역 보고서 가젯 구성 21-Sep-2023
• Unified Contact Center Express 일정 관리 구성 01-Aug-2022
• CUIC 보고서 기본 보기 및 임계값 구성 24-May-2022
• UCCX Smart Licensing-Direct 모델 구성 25-Mar-2022
• UCCX에서 상담원의 공유 확장 구성 02-Nov-2021
• Contact Center Express와 Webex Experience Management 통합 30-Jun-2020
• UCCX용 확장 및 연결 기능 구성 20-May-2020
• UCCX에서 콜백 기능을 위한 사용자 지정 스크립트 구성 20-Feb-2020
• 모든 VOS 어플라이언스 모델에서 향상된 패킷 캡처 25-Jul-2018
• Cisco UCCX(Unified Contact Center Express) 11.0(1) 이상에서 통화 후 처리 구성 13-Jun-2018
• Okta Identity Provider가 있는 컨택 센터 SSO 07-Nov-2017

유지 관리 및 운영

유지 관리 및 운영 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 18-Jul-2023
  • Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 10-Jul-2023
  • Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU3 08-May-2023
  • Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) SU2 11-Apr-2022
  • Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1)SU1 31-Jan-2021
  • Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU1 31-Dec-2020
  • Cisco Unified Contact Center Express Administration and Operations Guide, Release 12.5(1) 20-May-2020
  • Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) 31-Jan-2020

최종 사용자 가이드

• Cisco Unified Contact Center Express 15.0(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 30-Apr-2025
  • Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 30-Apr-2025

• Cisco Unified Contact Center Express 12.5(1)

  • Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) SU2 10-Apr-2022
  • Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) SU1 31-Jan-2021
  • Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1) 13-Sep-2020
  • Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 12.5(1)SU1 03-Aug-2020
  • Cisco Unified Contact Center Express Reporting User Guide, Release 12.5(1) 31-Jan-2020

문제 해결

Support FAQ

• Cisco Unified Contact Center Express 12.5(1)

  • CentOS를 사용하는 컨택 센터 구성 요소에 대한 지원 이해 30-Apr-2024
• 등록 단추가 표시되지 않는 Context Service 가젯 문제 해결 13-Sep-2017
• 통화에 응답하지 않은 후 상담원 상태를 "준비"로 변경 29-Nov-2007
• IPCC Express와 익스텐션 모빌리티 작동 방식 31-Aug-2006

문제 해결 기술 노트

• 전체 컨택 센터 제품 버전 가져오기 21-Aug-2024
• 중국어로 TTS 프롬프트가 올바르게 재생되지 않는지 확인합니다. 05-Aug-2024
• 일반적인 UCCX Finesse 및 CUIC 문제 해결 18-Jun-2024
• Windows 클라이언트 및 서버 OS에서 패킷 캡처 수집 25-Apr-2024
• 오류 메시지와 함께 UCCX 백업 실패 문제 해결 06-Feb-2024
• Finesse에 대한 WebSocket 연결 이해 01-Feb-2024
• UCCX의 JTAPI 아키텍처 및 통화 흐름 이해 01-Feb-2024
• UCCX 추적 레벨 이해 21-Nov-2023
• 상담원 로그인 문제 해결 29-Jun-2023
• CCXToCUICEngineSyncFailed 경고로 문제 해결 01-Aug-2022
• CM 텔레포니 하위 시스템 및 Application Manager 서비스 부분 서비스 문제 해결 01-Aug-2022
• CLI를 사용하여 Unified Contact Center Express 로그 수집 14-Jul-2022
• Finesse 사용자 지정 또는 새 가젯 문제 해결 24-May-2022
• Unified Contact Center Express 솔루션에서 Apache Log4j 취약성 문제 해결 24-Dec-2021
• Informix High CPU 사용률 27-Aug-2020