Cisco Unified Contact Center Express 15.0(1)

데이터 시트

• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Unified Contact Center Express 12.0(1) Data Sheet 24-Aug-2019
• Cisco Unified Contact Center Express 11.6 Data Sheet 18-Aug-2017
• Cisco Unified Contact Center Express 11.6(2) Data Sheet 16-Aug-2018
• Cisco Unified Contact Center Express 11.0 Data Sheet 15-Nov-2017
• Webex Workforce Optimization Data Sheet 29-Jun-2023

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

최신

• End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5/12.6 of On-Premises Contact Center applications (UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses 30-Jun-2025
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Express - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Express 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 12.0 for Unified Contact Center Express (Migrating to Unified Contact Center Express 12.5) 04-Jun-2021
• Cisco Unified Contact Center Express - End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 and IP Interactive Voice Response 12.0 Add-ons and Upgrades - replaced by UCCX 12.5 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 12.0 - replaced by UCCX 12.5 30-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 11.x and IP Interactive Voice Response 11.x 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco End of Life announcement for Contact Center Express 10.0 Promotional Bundles 02-May-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.0 14-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 8.5(1) - Part 1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Web and E-Mail Interaction Manager for Cisco Unified Contact Center Express 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 6.0 11-Jan-2019
• EoS and EoL Announcement for the Cisco IPCC Express Edition 3.1 11-Jan-2019

현장 알림

• Field Notice: FN74057 - Cisco Unified Contact Center Express Database Service May Fail Due to Increasing Database Connections - Software Upgrade Recommended 27-Oct-2023
• Field Notice: FN - 62953 - Unified Contact Center Express (CCX) Will Not Start After Cisco Security Agent (CSA) is Installed on HP MCS with OS 2003 06-Nov-2009
• Field Notice: FN - 62880 - New Zealand Daylight Savings Time Policy Changes Effective September 2007 - For Cisco Unified Contact Center Express (Unified CCX) 20-Sep-2007
• Field Notice: *Expired* FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers 14-Jan-2004
• Field Notice: *Expired* FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express 05-Nov-2003

보안 권고, 응답 및 알림

최신

• Cisco Unified Intelligence Center Arbitrary File Upload Vulnerability 16-Jul-2025
• Cisco Unified Intelligence Center Server-Side Request Forgery Vulnerability 16-Jul-2025
• Cisco Unified Contact Center Express Vulnerabilities 04-Jun-2025
• Cisco Customer Collaboration Platform Information Disclosure Vulnerability 04-Jun-2025
• Cisco Unified Contact Center Express Editor Remote Code Execution Vulnerability 04-Jun-2025
• Cisco Unified Communications Products Command Injection Vulnerability 04-Jun-2025
• Cisco Unified Intelligence Center Privilege Escalation Vulnerabilities 21-May-2025
• Cisco Unified Communications Products Privilege Escalation Vulnerability 21-May-2025
• Cisco Finesse Web-Based Management Interface Vulnerabilities 14-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 30-Jan-2024
• Cisco Unified Contact Center Express Finesse Portal Web Cache Poisoning Vulnerability 16-Aug-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 30-May-2023
• Cisco Unified Contact Center Express Stored Cross-Site Scripting Vulnerability 05-Apr-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 02-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 21-Jul-2021

호환성 정보

Cisco Unified Contact Center Express 15.0(1)

• Unified CCX Software Compatibility Matrix for 150 17-Jul-2025

릴리스 정보

Cisco Unified Contact Center Express 15.0(1)

• Release Notes for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

문서 로드맵

Cisco Unified Contact Center Express 15.0(1)

• Cisco Unified Contact Center Express Documentation Guide, Release 15.0 30-Apr-2025

라이선싱 정보

• Open Source Used In Cisco Finesse, Release 10.6(1) 15-Dec-2014 (PDF - 2 MB)
• Open Source Used In Cisco Unified Contact Center Express 12.0(1) 23-Jun-2019 (PDF - 14 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.6(1) 14-Aug-2017 (PDF - 13 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.5(1) 22-Aug-2016 (PDF - 16 MB)
• Open Source Used In Cisco Unified Contact Center Express 11.0(1) 07-Sep-2015 (PDF - 25 MB)
• Open Source Used In Unified CCX and Unified IP-IVR, Release 10.6(1) 15-Dec-2014 (PDF - 4 MB)
• Open Source Used In Unified Contact Center Express, Release 10.5(1) 27-May-2020 (PDF - 6 MB)
• Open Source Used In Unified Contact Center Express, Release 10.0(1) 27-May-2020 (PDF - 6 MB)

기술 참조

Cisco Unified Contact Center Express 15.0(1)

• Cisco Unified Contact Center Express Database Schema Guide, Release 15.0 30-Apr-2025

설계 가이드

Cisco Unified Contact Center Express 15.0(1)

• Solution Design Guide for Cisco Unified Contact Center Express, Release 15.0 30-Apr-2025

설치 및 업그레이드 가이드

Cisco Unified Contact Center Express 15.0(1)

• Cisco Customer Collaboration Platform Installation and Upgrade Guide, Release 15.0 30-Apr-2025
• Cisco Unified Contact Center Express Install and Upgrade Guide, Release 15.0 30-Apr-2025

컨피그레이션 예시 및 기술 노트

최신

• UCCX 에이전트 기반 프로그레시브용 아웃바운드 다이얼러 구성 18-Oct-2023
• 서드파티 가젯을 사용하여 Cisco Finesse에서 CUIC 내역 보고서 가젯 구성 21-Sep-2023
• Unified Contact Center Express 일정 관리 구성 01-Aug-2022
• CUIC 보고서 기본 보기 및 임계값 구성 24-May-2022
• UCCX Smart Licensing-Direct 모델 구성 25-Mar-2022
• UCCX에서 상담원의 공유 확장 구성 02-Nov-2021
• Contact Center Express와 Webex Experience Management 통합 30-Jun-2020
• UCCX용 확장 및 연결 기능 구성 20-May-2020
• UCCX에서 콜백 기능을 위한 사용자 지정 스크립트 구성 20-Feb-2020
• 모든 VOS 어플라이언스 모델에서 향상된 패킷 캡처 25-Jul-2018
• Cisco UCCX(Unified Contact Center Express) 11.0(1) 이상에서 통화 후 처리 구성 13-Jun-2018
• Okta Identity Provider가 있는 컨택 센터 SSO 07-Nov-2017
• SSO를 활성화하기 위해 Cisco Id(Identity Service)용 F5 IdP(Identity Provider)를 설치하고 구성합니다 24-Oct-2017
• SSO를 활성화하기 위해 Cisco Identity Service(Id)용 Shibboleth IdP(Identity Provider)를 설치하고 구성합니다 13-Aug-2017
• Install and Configure the PingFederate Identity Provider for Cisco Identity Service to enable SSO 13-Aug-2017

컨피그레이션 가이드

Cisco Unified Contact Center Express 15.0(1)

• Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 15.0 30-Apr-2025

기능 가이드

Cisco Unified Contact Center Express 15.0(1)

• Cisco Unified Contact Center Express Features Guide, Release 15.0 30-Apr-2025

최종 사용자 가이드

Cisco Unified Contact Center Express 15.0(1)

• Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 30-Apr-2025
• Cisco Unified Contact Center Express Reporting User Guide, Release 15.0 30-Apr-2025

유지 관리 및 운영 가이드

Cisco Unified Contact Center Express 15.0(1)

• Cisco Unified Contact Center Express Administration and Operations Guide, Release 15.0 30-Apr-2025

Support FAQ

• Agent Desktop에 대한 벨소리 수를 늘리려면 어떻게 해야 합니까? 30-Jan-2006
• IPCC Express와 익스텐션 모빌리티 작동 방식 31-Aug-2006
• 등록 단추가 표시되지 않는 Context Service 가젯 문제 해결 13-Sep-2017
• 통화에 응답하지 않은 후 상담원 상태를 "준비"로 변경 29-Nov-2007

문제 해결 기술 노트

최신

• 중국어로 TTS 프롬프트가 올바르게 재생되지 않는지 확인합니다. 05-Aug-2024
• Windows 클라이언트 및 서버 OS에서 패킷 캡처 수집 25-Apr-2024
• 오류 메시지와 함께 UCCX 백업 실패 문제 해결 06-Feb-2024
• Finesse에 대한 WebSocket 연결 이해 01-Feb-2024
• UCCX의 JTAPI 아키텍처 및 통화 흐름 이해 01-Feb-2024
• CCXToCUICEngineSyncFailed 경고로 문제 해결 01-Aug-2022
• CM 텔레포니 하위 시스템 및 Application Manager 서비스 부분 서비스 문제 해결 01-Aug-2022
• CLI를 사용하여 Unified Contact Center Express 로그 수집 14-Jul-2022
• Finesse 사용자 지정 또는 새 가젯 문제 해결 24-May-2022
• Unified Contact Center Express 솔루션에서 Apache Log4j 취약성 문제 해결 24-Dec-2021
• Informix High CPU 사용률 27-Aug-2020
• Finesse Thirdparty 클라이언트와 SSO의 통합 11-Jun-2020
• UCCX 장애 조치 시나리오에서 마스터를 결정하는 알고리즘 이해 18-May-2020
• UCCX의 Get Session Info(세션 정보 가져오기) 단계를 사용하여 IVR 통화에서 계정 번호를 수집하는 방법 17-Jul-2019
• CA 서명 서버에서 호스트되는 가젯에 대한 Finesse 오류 "SSLPeerUnverifiedException" 트러블슈팅 15-Jul-2019